Floor Care Specialist
4 weeks ago
This role provides a visible presence at Store entrances/exits, mitigating theft and fraud, and maintaining a safe and secure environment for Associates and Customers. The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous, and friendly manner, deterring opportunities for theft by demonstrating a "command" presence in a Company-issued vest/required black attire and monitoring the Code 50 package inspection policy.
Key Responsibilities:
Maintaining a Safe and Secure Environment: Understands that safety is the number one priority and practices safe behaviors in everything they do, assisting Store Leadership in maintaining a safe and secure environment for both Associates and Customers.
Developing Great Teams and Partnerships: Provides great Customer service by prominently greeting Customers, making eye contact, smiling, and answering questions in a friendly and courteous manner, treating all Customers and Associates with respect, and demonstrating courtesy, friendliness, and professionalism at all times.
Mitigating Theft and Fraud: Monitors entrances/exits and sales floor for potential theft by identifying suspicious behavior, gathering theft indicators, and using internal or external intelligence to impact shortage trends, effectively communicating to Store Leadership and Loss Prevention Leadership, and adhering to Company policy for external theft response.
Requirements:
High School education or equivalent required, AA degree preferred.
One year retail supervisor experience or similar training preferred.
One year loss prevention/security training preferred.
Active Security Guard License preferred.
Ability to work effectively in a fast-paced environment, with strong communication skills, demonstrated ability to build and maintain relationships with the Store team, excellent Customer service skills, and proven ability to effectively resolve conflict.
Physical Requirements:
Consistent timeliness and regular attendance.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Must be able to raise or lower objects more than 25 lbs. from one level to another (includes upward pulling).
Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
Disclaimer:
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental, or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state, or local laws.
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