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Field Service Technician

2 months ago

Jacksonville Florida, United States Saft America, Inc. Full time
{"title": "Service Delivery Expert", "subtitle": "Join Our Team", "content": "

We are seeking a skilled Field Service Technician to join our team at Saft America, Inc. As a key member of our technical team, you will be responsible for delivering exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical support and service to customers during field visits or dispatches
  • Tie workflow to schedule and manage on-site installation, repair, maintenance, and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Document processes and operate vehicle in a safely manner
  • Follow all company's field procedures and protocols
  • Cooperate with technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers

What We Offer:

  • Generous compensation based on market standards
  • Healthcare, wellness, adoption assistance, discounted stock purchase, career development, and recognition programs
  • Parental (maternal and paternal) leave, 401K retirement contribution match at 7%, educational assistance (tuition reimbursement), Short-term Disability (STD), paid holidays, paid vacation, and paid employee referral award

We appreciate diverse skills/experience and yours could add immense value to our team. Our customers have varied backgrounds and so do our employees. If you are excited about leaving your footprint on our technical customer-centric solutions while increasing sales, we would love to hear from you.

We are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require an accommodation to complete the application or interview process, please contact us by email at
and let us know the nature of your request and your contact information.

About Us:

Saft is a global battery company like no other. Thanks to our historical expertise, combined with our unique industrial approach, we have a leading position in meeting the demands of our customers. Our batteries and battery systems make a difference for all the market sectors they serve.

Established in 19 countries and supported by our 17 production sites, Saft has more than 4,300 employees across the planet and have been manufacturing batteries for more than 100 years. Since 2016, Saft is a wholly owned subsidiary of TotalEnergies, a global integrated energy company that produces and markets energies: oil and biofuels, natural gas and green gases, renewables, and electricity.

Their 100,000 employees are committed to provide as many people as possible with energy that is more reliable, more affordable, and more sustainable. Active in about 120 countries, TotalEnergies places sustainability at the heart of its strategy, its projects and its operation. We are a broad energy company that produces and markets energies on a global scale: oil and biofuels, natural gas and green gases, renewables and electricity.

"}