Public Service Innovator

3 weeks ago


New York, New York, United States City of New York Full time
Innovative Role
We are seeking a talented Public Service Innovator to join our team and contribute to the development and implementation of innovative solutions that improve the lives of New Yorkers. As a Public Service Innovator, you will work closely with internal teams and external stakeholders to drive new feature development, refinements, metric reporting, and maintenance for ACCESS NYC and other benefits access portfolio projects. Your expertise will help us deliver more effective services and make it easier for New Yorkers to access the benefits they need.

About Our Team
The City of New York's Mayor's Office for Economic Opportunity (NYC Opportunity) works to reduce poverty and broaden opportunity by advancing the use of data and evidence in program and policy design, service delivery, and budget decisions. Our team builds, iterates, and maintains a suite of digital products and services that improve the lives of low-income and vulnerable New Yorkers.

Key Responsibilities
- Design and implement new eligibility screen rules and processes
- Investigate and identify ways to simplify the process and improve user experience
- Support the discovery, research, and development of new benefits access products and services
- Produce metrics and analytics reports for benefits access portfolio

Requirements
- Master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental, or social science
- At least two years of full-time experience in a responsible supervisory, administrative, or research capacity in the appropriate field of specialization
- Excellent analytical, problem-solving, and communication skills

Estimated Salary: $75,000 - $90,000 per year

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