Triage Nurse
4 weeks ago
The Triage Nurse reports to the Associate Clinical Director and is responsible for triaging patient and caregiver telephone calls, assisting in the solution, palliation of symptoms, and provision of education.
Key Responsibilities:
- Triage patient and caregiver calls, providing solutions, palliation of symptoms, and education.
- Assist in identifying patient/family care needs and provide nursing and supportive care for the terminally ill patient and their families.
- Maintain relationships with families and patients.
- Provide support to care team members by acting as a liaison/coordinator with physician offices, insurance case managers, pharmacies, and DME companies.
Requirements:
- Diploma, ADN, and/or BSN from an accredited institution.
- Current Maryland State license as a Registered Nurse.
- One to two years of nursing experience, preferably in Home Health Hospice or triage.
Skills:
- Strong time management and organizational skills.
- Excellent interpersonal and communication skills with the ability to interact with a diverse population.
- Ability to be patient and family-focused.
- Knowledgeable of universal precautions for infection control and practices safe nursing standards for self-protection.
- Ability to perform consistently in stressful situations.
GBMC Values:
- Respect: Treats others with courtesy, fosters a healing environment, and listens to others' needs, feelings, and capabilities.
- Excellence: Meets and/or exceeds customer expectations, actively pursues learning and self-development, and pays attention to detail.
- Accountability: Takes ownership of problems, does what is needed to solve them, and reports to work regularly and on time.
- Teamwork: Works cooperatively and collaboratively with others for the success of the team, addresses and resolves conflict in a positive way, and acknowledges and celebrates the contribution of others.
- Ethical Behavior: Demonstrates honesty, integrity, and good judgment, respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers, and results in achieving goals and giving and accepting help to achieve goals.
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