Guest Services Coordinator
2 months ago
At Altitude Trampoline Park, we are dedicated to fostering an environment of fun and celebration. Our mission is to create memorable experiences for families and friends through engaging activities that promote joy, wellness, and social connection.
As a vital part of our operations, the front desk team is responsible for managing guest interactions, providing essential information, and addressing any concerns that may arise. This role serves as the central hub for all guest activities and reports directly to the park's management.
Key Responsibilities- Uphold a professional demeanor and appearance that aligns with the park's values.
- Effectively communicate and enforce park rules and regulations in a friendly manner.
- Participate in scheduled team meetings to stay informed and engaged.
- Manage bookings, modifications, and cancellations of jump sessions accurately.
- Operate the Point of Sale (POS) system, ensuring customer waivers and transactions are verified.
- Greet and acknowledge every guest upon entry and exit from the facility.
- Provide comprehensive information about the park, including services, birthday packages, and operational hours.
- Utilize park computer systems efficiently and with proficiency.
- Maintain a tidy and organized work environment.
- Promote park offerings, including birthday packages, sessions, and retail items, along with any ongoing promotions.
- Ensure a positive guest experience by adhering to our customer service philosophy.
- Address guest inquiries and concerns with professionalism and courtesy.
- Respond promptly and accurately to all guest requests, ensuring their satisfaction.
- Demonstrate the ability to work independently and remain at designated posts for extended periods.
- Report any incidents or issues involving staff or guests to management for appropriate action.
- Follow established safety protocols and incident reporting procedures.
- Perform additional duties as assigned by management.
- High School diploma or equivalent educational background.
- Strong communication skills.
- Exemplary professional attitude and work ethic.
- Excellent organizational abilities with the capacity to prioritize tasks in a dynamic environment.
- Proficient computer skills are essential.
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