Associate Director of NPS Vendor Operations

1 week ago

East Hanover, New Jersey, United States Novartis Full time
Job Description Summary

This position will be located at the East Hanover site and will not have the ability to be located remotely. This position will require travel as defined by the business (domestic and/or international).Please note that this role would not provide relocation and only local candidates will be considered

Job Responsibilities
  • Serve as program owner and single point of contact for day-to-day vendor operations across a combination of key vendors / therapeutic areas, while managing all internal processes and governance protocols as they pertain to vendor management
  • Partner with NPS stakeholders, procurement and contracting to develop or renew statements of work (SOW) and task orders (TO), scoping out vendor budgets, key deliverables etc.
  • Align with NPS Disease Area & Product and NPS Product teams to understand priorities and program design & strategy based on customer & patient needs, targeted outcomes, market events etc.
  • Collaborate with NPS Process Mapping, Requirements and Improvement to create standardized vendor business requirements documents (BRDs), while aligning with NPS Disease Area & Product operations and Enterprise Content Design to ensure vendor priorities, assets and milestones are up to date
  • Own development, execution, approvals, change management and version control processes for vendor BRDs, and ensure they align with vendor standard operating procedures (SOPs) and process flows
  • Plan and project manage execution of prioritized vendor milestones and deliverables, communicating status and risks across stakeholder matrix
  • Maintain oversight of vendor performance, identifying opportunities for operational enhancements and continual improvement, while supporting enterprise and program-specific business reviews
  • Responsible for identifying and reporting adverse events via established Novartis systems as per applicable processes
  • Facilitate and oversee vendor training, audit, quality compliance monitoring and escalation / issue resolution processes, including stakeholder communications around risk or non-compliance, as well as mitigation actions to uphold or restore business continuity and quality standards
Requirements
  • Bachelor degree required
  • Advanced degree (MA, MS or MBA) preferred
  • Minimum Requirements:
    • 5+ years of healthcare system, account or vendor management experience, including direct pharmaceutical experience in patient services
    • 3+ years of program operations management experience
    • Significant experience in project managing vendor onboarding, change management / transitions and milestone delivery
    • Strong planning, organization, communication and problem-solving / escalation resolution skills
    • Proven ability to collaborate cross-functionally within and across internal functions
    • Demonstrated ability monitor program performance and develop data-driven diagnostics and recommendations
    • Customer focused with ability to develop long-term relationships with stakeholders and gain their trust and respect
About Novartis

Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us

Benefits

You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook.

Commitment to Diversity & Inclusion

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Salary Range

The pay range for this position at commencement of employment is expected to be between $144,000.00 and $216,000.00/year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

  • Director, NPS Analytics Lead

    2 days ago

    East Hanover, New Jersey, United States Novartis Full time

    About the RoleWe are seeking a highly skilled Director, NPS Analytics to lead our team of analysts in supporting the NPS disease area teams. As a key member of our organization, you will be responsible for driving performance and shaping the future of NPS.Key ResponsibilitiesDevelop and implement an analytics roadmap for NPS disease-area teams, delivering...

  • Director, NPS Program Strategy Lead

    7 days ago

    East Hanover, New Jersey, United States Novartis Full time

    About the RoleWe are seeking a highly skilled and experienced Director, NPS Program Strategy to lead our gene therapy program strategy and management efforts. As a key member of our team, you will be responsible for developing and implementing strategies to support patient access to gene therapy products and services.Key ResponsibilitiesLead a...

  • Vendor Management Specialist

    4 weeks ago

    East Hanover, New Jersey, United States Novartis Full time

    Job DescriptionJob Summary:The Vendor Start-up Manager plays a crucial role in ensuring the successful execution of clinical trials by managing vendor partnerships and overseeing the study startup process. This position requires strong expertise in vendor management, clinical operations, and project management.Key Responsibilities:Collaborate with the Vendor...

  • Innovation Strategy Associate Director

    4 weeks ago

    East Hanover, New Jersey, United States National Black MBA Association Full time

    Job DescriptionJob Title: Innovation Strategy Associate DirectorJob Summary:The Innovation Strategy Associate Director will join the Program Innovation team in Strategy, Program and Portfolio Operations (SPPO) at the National Black MBA Association. The role will include both internally and externally facing activities. The successful candidate will be...

  • Innovation Strategy Associate Director

    2 weeks ago

    East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job Description SummaryThe Innovation Strategy Associate Director will play a key role in the Program Innovation team, driving both internal and external activities to advance the company's innovation agenda. This role requires a strong understanding of the external competitive landscape, identifying and screening vendor opportunities to support the...

  • Innovation Strategy Associate Director

    4 weeks ago

    East Hanover, New Jersey, United States Novartis Farmacéutica Full time

    About the RoleThe Innovation Strategy Associate Director will join the Program Innovation team in Strategy, Program and Portfolio Operations (SPPO). The role will include both internally and externally facing activities.Key ResponsibilitiesDevelop and maintain a strong understanding of the external competitive landscape in those innovation and indication...

  • Vendor Partnership Manager

    3 weeks ago

    East Hanover, New Jersey, United States Novartis Full time

    About the RoleVendor management has become a critical component of scientific data generation, supporting our submissions to health authorities and helping bring medicines to patients. As a Vendor Start-up Manager, you will play a key role in unlocking the value of vendor partnerships to achieve excellence in scientific data delivery.Key...

  • Innovation Strategy Associate Director

    4 weeks ago

    East Hanover, New Jersey, United States National Black MBA Association Full time

    About the RoleWe are seeking a highly skilled Innovation Strategy Associate Director to join our team at the National Black MBA Association. As a key member of our organization, you will play a critical role in driving innovation and strategy across our business.Key ResponsibilitiesIdentify and Assess External Vendors and Technologies: You will be...

  • Associate Director, Patient Insights and Analytics

    1 month ago

    East Hanover, New Jersey, United States Novartis Full time

    Job SummaryThe Associate Director, Patient Insights and Analytics will lead a team of analysts directly supporting the Patient Services disease area teams.This individual will work closely with our Patient Services leaders and will be responsible for supporting the day-to-day operations with analytics solutions to enable oversight and management of Patient...

  • Innovation Strategy Associate Director

    6 days ago

    East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job Description SummaryThe Novartis Group of Companies is seeking a highly skilled Innovation Strategy Associate Director to join our Program Innovation team in Strategy, Program and Portfolio Operations (SPPO). This role will involve both internally and externally facing activities, requiring a strong understanding of the external competitive landscape in...

  • Innovation Strategy Associate Director

    3 weeks ago

    East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job Description SummaryThe Novartis Group of Companies is seeking a highly skilled Innovation Strategy Associate Director to join our Strategy, Program and Portfolio Operations team. As a key member of the Program Innovation team, you will play a critical role in driving innovation and digital transformation across our organization.Key...

  • Oncology Portfolio Market Access Strategy Associate Director

    1 week ago

    East Hanover, New Jersey, United States Healthcare Businesswomen's Association Full time

    About the RoleWe are seeking an experienced Associate Director to lead our Oncology Portfolio Market Access Strategy team. The successful candidate will be responsible for developing and executing market access strategies to ensure our innovative oncology products reach patients in need.Key ResponsibilitiesDevelop and socialize US market access oncology...

  • Associate Director, Case Management

    2 weeks ago

    East Hanover, New Jersey, United States Novartis Full time

    Job Description SummaryThe Associate Director, Case Management is a key leadership role responsible for the operational health of the brand-specific program. As a single point of contact for program needs with key stakeholders, this individual will hold high-level responsibility for the management of the Customer Support Associate/Specialist work...

  • Associate Director, M&A Planning and Integration

    2 weeks ago

    East Hanover, New Jersey, United States Novartis Full time

    Job Description SummaryThis role is responsible for developing and implementing the Novartis tax planning strategy, ensuring alignment with the overall business strategy. The Associate Director of M&A Planning and Integration will partner closely with other business stakeholders and within the tax function to drive the strategic direction of an inclusive,...

  • Innovation Strategy Associate Director

    4 weeks ago

    East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job SummaryThe Novartis Group Companies seek a highly skilled and experienced professional to join our team as an Innovation Strategy Associate Director - Pharmaceutical Development. This role will be a key member of our Program Innovation team, responsible for driving innovation and digital transformation across our pharmaceutical development portfolio.Key...

  • Innovation Strategy Associate Director

    3 weeks ago

    East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job Description SummaryThe Data Science and Digital Innovation Leader will join the Program Innovation team in Strategy, Program and Portfolio Operations (SPPO). The role will include both internally and externally facing activities. The successful candidate will be responsible for developing and maintaining a strong understanding of the external competitive...

  • Associate Director of Digital Forensics

    1 week ago

    East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job Description SummaryThe Associate Director of Forensics will be an integral part of the Novartis Cyber Security Operations Center (CSOC). The CSOC is an advanced global team passionate about the active defense against the most sophisticated cyber threats and attacks. The Associate Director of Forensics is a seasoned and skilled professional who will...

  • Associate Director, Mergers and Acquisitions

    1 week ago

    East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job Description SummaryThis role is responsible for developing and implementing the Novartis tax planning strategy, ensuring alignment with the overall business strategy. The Associate Director of M&A Planning & Integration will partner closely with other business stakeholders and within the tax function to drive the strategic direction of an inclusive,...

  • Associate Director of Digital Forensics

    6 days ago

    East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job SummaryThe Associate Director of Forensics will be a key member of the Novartis Cyber Security Operations Center (CSOC) team, responsible for providing digital forensic services to support the CSOC and other functions within the organization. This role will involve coordination and communication with technical and non-technical teams, including security...

  • Oncology Portfolio Market Access Strategy Associate Director

    6 days ago

    East Hanover, New Jersey, United States Healthcare Businesswomen's Association Full time

    Job Description SummaryThis position will be located at the East Hanover site and will not have the ability to be located remotely.This position will require travel as defined by the business (domestic and/or international). Please note that this role would not provide relocation and only local candidates will be considered.Bringing life-changing medicines...