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Event Coordination Assistant

2 months ago

Avoca, Nebraska, United States Greenwich Hospitality Group, LLC Full time

Job Overview

Level
Entry Level

Job Location
Greenwich Hospitality Group, LLC

Remote Type
N/A

Position Type
Full Time

Education Level
High School Diploma

Salary Range
Undisclosed

Travel Percentage
Undisclosed

Job Shift
Any

Job Category
Hospitality - Hotel

Position Summary


The Sales and Catering Support Specialist plays a crucial role in enhancing guest satisfaction and loyalty by providing exceptional administrative assistance within the Sales and Catering Department. This position requires a comprehensive understanding of hotel amenities and services.


The ideal candidate should possess a proactive attitude and maintain a professional demeanor at all times, approaching their responsibilities with enthusiasm, pride, and initiative.


Strong attention to detail and effective time management skills are essential for accurately compiling data, organizing documentation, and coordinating events while monitoring the schedules of the sales team and related activities.

Effective communication skills, both written and verbal, are necessary to ensure clear interactions with clients, process sales inquiries, and maintain organized records and databases.

Proficiency in computer applications, including Microsoft Office Suite, email platforms, task management tools, and sales software such as Delphi and Opera, is highly desirable.


Key Responsibilities

  • Respond to telephone and email inquiries directed to the Sales and Catering Department, utilizing decision-making skills to direct requests to the appropriate Sales Manager or department head. Ensure timely and accurate message recording and distribution.
  • Gather prospect group booking inquiries via phone or email and prepare necessary lead documentation for the Sales Manager.
  • Collaborate with Sales Managers to schedule and detail events, gaining familiarity with group booking procedures and policies.
  • Develop a thorough understanding of hotel reservation policies to assist clients with group bookings using Delphi and Opera systems.
  • Address routine administrative challenges and provide information regarding the Sales and Catering Department to clients, while maintaining a basic understanding of other hotel operations.
  • Complete special projects and other assigned tasks for the Sales and Catering Department and hotel administration.
  • Organize and manage meetings, travel arrangements, property tours, and appointments for the Sales team.
  • A minimum of an Associate degree or equivalent experience, with a preference for candidates with experience in the hospitality or sales sectors.