Current jobs related to Reception and Concierge Specialist - Destin, Florida - AccorHotel

Company Overview

Why Choose Accor?

At Accor, we are more than just a global leader in hospitality. We embrace individuality and offer opportunities that align with your unique personality. Our commitment to your growth and learning ensures that your work is meaningful, allowing you to explore endless possibilities within our organization.

By becoming part of Accor, you have the chance to shape your own narrative while we collaboratively envision the future of hospitality. Discover the enriching experiences that await you at Accor.

Hotel Overview:

Situated along the serene shores of Choctawhatchee Bay in northwest Florida, Fairmont Heritage Place, Inspiration By the Bay, Miramar Beach is a Private Residence Club that provides fractional and whole ownership of luxurious residences. Enjoy privileged access to the destination's offerings, complemented by Fairmont's exceptional service. Our stunning four-bedroom residences blend traditional southern design with contemporary aesthetics, perfectly capturing the essence of coastal living.

Join the Fairmont Heritage Place team and contribute to delivering unparalleled service to our owners and guests.

What We Offer:

• Comprehensive company benefits
• Employee benefit card for discounted rates at Accor properties worldwide
• Opportunities for talent development and career growth within the organization
• Chance to make a positive impact through our Corporate Social Responsibility initiatives

Role Overview

As a Front Desk / Concierge professional, you will transform moments into lasting memories for our guests and owners by serving as a brand ambassador. Your dedication to personalized guest service will create an extraordinary experience for each owner. You will be responsible for ensuring the comfort and satisfaction of our Owners and Guests from their arrival to their departure.

Key Responsibilities:

• Oversee daily operations while ensuring adherence to service standards with a friendly and engaging approach
• Manage the arrival and departure experiences for Owners, addressing requests and concerns promptly to create memorable moments
• Conduct home inspections to ensure Owner residences meet quality and cleanliness standards
• Perform light housekeeping and maintenance tasks as needed
• Handle Manager on Duty and Night Audit responsibilities
• Act as a proud ambassador for the property and brand, promoting our facilities
• Adhere to departmental policies, procedures, and service standards
• Follow health and safety protocols
• Undertake additional duties as assigned

Qualifications:

Required Skills and Experience:

• Experience in customer service is advantageous
• Previous work experience in hotel or residential property settings
• Familiarity with hotel operating systems
• Ability to thrive under pressure in a fast-paced environment
• Strong teamwork skills and the ability to collaborate effectively with colleagues
• Exceptional guest service skills and articulate verbal communication
• Strong interpersonal skills and problem-solving abilities
• Dependable and responsible
• Ability to maintain composure and courtesy while focusing on guest needs

Physical Requirements:

• Frequent standing and walking throughout shifts
• Occasional kneeling, pushing, pulling, and lifting
• Occasional climbing of ladders, stairs, and ramps
• Ability to lift and move items weighing up to 25 lbs.

Visa Requirements: Proof of legal eligibility to work in the United States is required. Employment is contingent upon your ability to provide acceptable documentation within three days of hire.

Diversity & Inclusion Commitment: We are dedicated to fostering an inclusive environment and aim to attract, recruit, and promote diverse talent.

About Fairmont Hotels & Resorts: Fairmont Hotels & Resorts is renowned for providing exceptional hospitality experiences across our destinations. We believe that to offer the best to our guests, we must first provide the best for our employees. With outstanding career opportunities available across North America, the Caribbean, Europe, Africa, the Middle East, and Asia Pacific, we prioritize industry-leading training, career development, recognition, and rewards. Our values of Respect, Integrity, Teamwork, and Empowerment guide our operations, ensuring fairness and dignity for all colleagues. Fairmont is also recognized for its commitment to responsible tourism and environmental leadership. An exciting future awaits you.

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