Cultural Liaison
2 weeks ago
The Cultural Ambassador I plays a vital role in creating a remarkable patient experience for non-English speaking patients, family members, and visitors. This position requires effective communication, cultural awareness, and a commitment to delivering exceptional customer service.
Key Responsibilities:- Provide interpretation and translation services to facilitate communication between patients and healthcare providers.
- Act as a cultural broker to assist patients and families in navigating the healthcare system.
- Assist with document translation and ensure accurate communication of patient information.
- Develop and maintain relationships with community organizations and cultural groups to promote cultural awareness and understanding.
- Participate in quality improvement initiatives to enhance patient experience and satisfaction.
- High School Diploma or equivalent required; Bachelor's degree preferred.
- Minimum 2 years of experience in a foreign language medical interpreter healthcare role.
- NBCMI certification preferred.
- Ability to successfully complete generic and department-specific skills validation, competency testing, and the ambassador onboarding program.
- Proficient in use of computer software, including Microsoft Office suite or similar.
This is a PRN (as needed) position, requiring a minimum of 2 eight-hour shifts every 6 weeks. The hours will vary based on departmental needs.
The job requires frequent sitting and standing, occasional walking, and bending/stooping. Frequent repetitive arm, hand, and finger movements. Proficient communicative, auditory, and visual skills. Ability to lift/push/pull up to 20 lbs. occasionally.
This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of The Rector & Visitors of the University of Virginia.
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