Front Desk Representative
5 days ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Great Wolf Lodge. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and creating a positive first impression of our resort.
Key Responsibilities- Welcoming guests and responding to their inquiries and requests
- Registering guests and assigning rooms, verifying pre-registration, and obtaining information and signatures
- Establishing credit and obtaining payment from guests
- Directing guests to their rooms and providing information about the resort and its amenities
- Conveying messages, mail, facsimiles, and packages to guests
- Providing concierge services, answering inquiries, and making recommendations for entertainment, shopping, business, and travel
- Maintaining records and entering room and guest account data
- Collecting revenue and computing bills
- Making resort and other reservations and confirming requirements
- Securing guest valuables and processing lost and found items
- Confirming guest identity and maintaining a safe working environment
- High School Diploma or equivalent education/experience
- Flexibility regarding schedule, based on business demands
- Previous experience demonstrating strong customer service skills
- Successful completion of a criminal background check and drug screen
- Ability to multi-task and prioritize tasks with minimal direction
- Proven teamwork skills and enthusiasm for working in a fast-paced environment
- Excellent communication and interpersonal skills
- Medical, dental, and vision insurance
- Health savings account
- Telehealth resources
- Life insurance
- 401K with employer match
- Paid vacation time off
- Paid parental leave
Great Wolf Lodge is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a safe and inclusive work environment for all employees.
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Front Desk Representative
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Centralia, Washington, United States Great Wolf Resorts Full time{"Job Title": "Front Desk Agent", "Job Description": "**Welcome to Great Wolf Resorts****Job Summary**We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Great Wolf Resorts. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their...
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