Front Desk Representative

5 days ago


Centralia, Washington, United States Great Wolf Lodge Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Great Wolf Lodge. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and creating a positive first impression of our resort.

Key Responsibilities
  • Welcoming guests and responding to their inquiries and requests
  • Registering guests and assigning rooms, verifying pre-registration, and obtaining information and signatures
  • Establishing credit and obtaining payment from guests
  • Directing guests to their rooms and providing information about the resort and its amenities
  • Conveying messages, mail, facsimiles, and packages to guests
  • Providing concierge services, answering inquiries, and making recommendations for entertainment, shopping, business, and travel
  • Maintaining records and entering room and guest account data
  • Collecting revenue and computing bills
  • Making resort and other reservations and confirming requirements
  • Securing guest valuables and processing lost and found items
  • Confirming guest identity and maintaining a safe working environment
Requirements
  • High School Diploma or equivalent education/experience
  • Flexibility regarding schedule, based on business demands
  • Previous experience demonstrating strong customer service skills
  • Successful completion of a criminal background check and drug screen
Preferred Qualifications
  • Ability to multi-task and prioritize tasks with minimal direction
  • Proven teamwork skills and enthusiasm for working in a fast-paced environment
  • Excellent communication and interpersonal skills
Benefits
  • Medical, dental, and vision insurance
  • Health savings account
  • Telehealth resources
  • Life insurance
  • 401K with employer match
  • Paid vacation time off
  • Paid parental leave

Great Wolf Lodge is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a safe and inclusive work environment for all employees.



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