Enterprise Risk Mitigation Specialist

7 days ago


Alpharetta, United States LexisNexis Full time
About the Role:

We are seeking a highly skilled SaaS Technical Support Engineer to join our Customer Support organization at LexisNexis Risk Solutions. As a key member of our 24x7 global support team, you will work closely with customers and other team members to resolve technical issues via phone/email related to the LexisNexis Risk ThreatMetrix Service.

The ideal candidate will have a minimum of 5 years of customer support experience and a proven track record of success. They will possess excellent customer-facing skills, including email and phone communication, as well as a basic understanding of cross-platform programming languages, Software Development Kits (SDKs), and mobile compilation. Additionally, they will have a detailed working knowledge of HTML and at least two of the following technologies: PHP, Perl, JAVA, JSP/JSF, Ruby, JavaScript, or ASP.Net.

Key Responsibilities:
  • Provide guidance and validation of software solutions for large companies to enhance online business capabilities.
  • Test and troubleshoot customer integrations, including desktop/laptop and mobile SDK fingerprinting, API integrations, policies, and rules.
  • Follow prescribed software workflow and processes to address customer questions and ensure the service continues to function normally.
  • Discern when software/technical issues should be escalated and respond to customer inquiries about software products.
  • Proactively notify customers of service events.
  • Document references for future maintenance and upgrades.


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