Enterprise Risk Mitigation Specialist
7 days ago
We are seeking a highly skilled SaaS Technical Support Engineer to join our Customer Support organization at LexisNexis Risk Solutions. As a key member of our 24x7 global support team, you will work closely with customers and other team members to resolve technical issues via phone/email related to the LexisNexis Risk ThreatMetrix Service.
The ideal candidate will have a minimum of 5 years of customer support experience and a proven track record of success. They will possess excellent customer-facing skills, including email and phone communication, as well as a basic understanding of cross-platform programming languages, Software Development Kits (SDKs), and mobile compilation. Additionally, they will have a detailed working knowledge of HTML and at least two of the following technologies: PHP, Perl, JAVA, JSP/JSF, Ruby, JavaScript, or ASP.Net.
Key Responsibilities:
- Provide guidance and validation of software solutions for large companies to enhance online business capabilities.
- Test and troubleshoot customer integrations, including desktop/laptop and mobile SDK fingerprinting, API integrations, policies, and rules.
- Follow prescribed software workflow and processes to address customer questions and ensure the service continues to function normally.
- Discern when software/technical issues should be escalated and respond to customer inquiries about software products.
- Proactively notify customers of service events.
- Document references for future maintenance and upgrades.
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