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Operations Shift Supervisor

2 months ago

Massapequa Park, New York, United States Bango Park Full time
Job Overview

Bango Park – Shift Manager

At Bango Park, we pride ourselves on delivering fresh, flavorful, and fast meals every day. Our commitment to using only high-quality ingredients ensures that our customers receive quick, accurate, and consistent service.

As a company, we value transparency and honesty with our customers and staff alike. Our goal is to foster a fun and collaborative team atmosphere.

The Shift Manager plays a vital role in our operations and is a key contributor to our workplace culture. This position involves overseeing daily store operations, managing team members during shifts, and providing exceptional customer engagement. The Shift Manager reports directly to the General Manager.

Key Responsibilities

The essential functions of this role include, but are not limited to:

  • Supervising all staff during shifts.
  • Adhering to company standards and service levels to enhance sales and minimize costs.
  • Supporting the General Manager by being a reliable team player.
  • Ensuring customer satisfaction by monitoring and improving food, beverage, and service quality.
  • Responding to customer complaints effectively to convert dissatisfied guests into repeat customers.
  • Maintaining a safe environment for both staff and guests to minimize risks.
  • Ensuring compliance with operational standards, company policies, and relevant laws.
  • Guaranteeing consistent high quality in food preparation and service.
  • Upholding a professional image of the restaurant.