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Senior Vice President, Annuity Services
2 months ago
The Ladders is a forward-thinking, technology-oriented organization dedicated to delivering exceptional value and operational excellence by merging financial robustness with profound insurance knowledge and a proactive culture. Our ethos underscores the significance of teamwork, effective communication, core business focus, risk management, and achieving results. This commitment extends to our recruitment and onboarding processes, where we prioritize our most valuable asset—our employees.
At The Ladders, we are deeply committed to fostering a supportive workplace where diversity is celebrated. We believe that diversity is a vital component in creating an inclusive environment and is essential for building a high-performing team. It encompasses all the unique attributes that make us individuals. Every employee plays a crucial role in nurturing a workplace culture characterized by dignity, respect, understanding, and appreciation of both individual and collective differences.
Position Overview
The individual in this role will manage the Annuity Operations division, which includes Customer Service Centers, New Business Initiatives, Ongoing Processing, and Claims Management. This leader will be tasked with efficiently structuring teams within a rapidly expanding organization. Identifying and nurturing future leaders will be a critical responsibility. Ensuring that the customer experience stands out from competitors will be paramount, creating a strategic advantage while adhering to budgetary constraints. This role will require prioritizing and advocating for projects that align with this vision. Success in this position will depend on the ability to engage with a diverse array of stakeholders, including IT, Legal, Compliance, Marketing, Distribution, and Product teams, to ensure seamless operations across the organization.
Key Responsibilities
- Ensure that the customer experience serves as a key differentiator for the organization.
- Streamline operations to enhance efficiency with a focus on scalability.
- Build and develop a robust leadership team.
- Lead initiatives to establish an effective training and development framework for a growing organization.
- Conduct cost-benefit analyses to identify projects that will yield the greatest advantages for the company and its clients.
- Collaborate with various stakeholders to ensure alignment of organizational goals.
- Establish success metrics and meaningful KPIs for annuity operations and related teams.
- Ensure compliance with all state and federal regulations governing insurance products.
- Work closely with the distribution team to set clear expectations.
- Bachelor's or advanced degree.
- Over 10 years of relevant industry experience.
- Proven experience in leading and developing multiple cross-functional teams.
- Track record of cultivating future leaders.
- Ability to perform cost-benefit analyses on complex initiatives.
- Experience managing customer service centers and processing teams.
- Strong communication skills with a diverse range of stakeholders across various business functions.
- Comprehensive understanding of a wide array of insurance products and services.
- Knowledge of state and federal regulations related to annuities.
- Familiarity with different distribution channels and their market expectations.
- Exceptional problem-solving abilities along with strong written and verbal communication skills.
Employees who meet eligibility criteria and work a minimum of 30 hours per week can enroll in The Ladders' benefits program. Eligible employees and their families can participate in comprehensive health, dental, and vision insurance options. Additional benefits include Basic and Supplemental Life Insurance, Short and Long-Term Disability coverage, and access to the Employee Assistance Program along with various wellness initiatives. Employees may also take part in the 401K plan, which includes matching contributions from the company.
