Hotel Guest Experience Specialist

3 weeks ago


West Columbia, South Carolina, United States Country Inn & Suites Full time
Job Description

We are seeking a highly skilled Front Desk Operations Coordinator to join our team. As a key member of our front office staff, you will be responsible for registering guests, assigning rooms, and ensuring seamless check-in and check-out experiences.

Duties and Responsibilities
  • Maintain accurate records of vacancies, reservations, and room assignments.
  • Process same-day and future reservations, as well as cancellations.
  • Complete daily tasks, including updating room status and coordinating with the housekeeping department.
  • Sell rooms and promote other hotel services using persuasive techniques.
  • Manage guest complaints in a professional and courteous manner.

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