Customer Service Associate

3 days ago


Rochester, Minnesota, United States U-Haul Full time
Job Overview

We are seeking a friendly and motivated individual to join our team as a Customer Service Representative. As a key member of our U-Haul team, you will be the face of our exceptional service, ensuring that customers receive top-notch assistance with all their needs.

This role involves working with a supportive team to provide exceptional customer experiences, inspect and maintain equipment, and utilize up-to-date technology to dispatch and return equipment. Additionally, you will have opportunities for on-the-job education and career advancement.

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, plus benefits including health insurance, prescription plans, paid holidays, vacation, and sick days, life insurance, and more.

Responsibilities
  • Assist customers inside and outside a U-Haul center with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot, including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane (certification offered through U-Haul upon employment).
  • Drive a forklift (certification offered through U-Haul upon employment).
  • Other duties as assigned.
  • Participate in ongoing continuous U-Haul education through U-Haul University.
Requirements
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.


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