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Customer Service Associate

2 months ago

Coffeyville, Kansas, United States Waterford Mixology Coupes Full time

Customer Service Associate

At Waterford Mixology Coupes, we're seeking a skilled Customer Service Associate to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences through timely and accurate order processing, issue resolution, and communication.

Key Responsibilities:

  1. Process and verify customer orders, ensuring accuracy and meeting customer needs.
  2. Handle customer complaints and issues, collaborating with stakeholders to resolve order-related problems.
  3. Support the finance department, accounts receivable, and sales teams in their daily operations.
  4. Organize and execute deliveries, ensuring timely and efficient transportation of goods.
  5. Document and communicate customer requirements regarding orders and logistics.
  6. Maintain ERP system Master data, ensuring accuracy and up-to-date information.

Requirements:

  • Experience in customer service via phone, email, and chat technology.
  • Specific experience with Dot-Com consumers preferred.
  • Proficiency in SAP or similar ERP systems like Oracle or AS400.
  • Intermediate Excel skills required.
  • Experience with Sales Force, Adyen, and/or Hybris is a plus.

What We Offer:

As a Customer Service Associate at Waterford Mixology Coupes, you'll have the opportunity to work in a dynamic and collaborative environment, where you'll be valued for your skills and contributions. We're committed to diversity and inclusion, and we strive to create a workplace where everyone feels welcome and empowered to succeed.

Equal Employment Opportunity:

Waterford Mixology Coupes is an equal opportunity employer. We believe in the importance of diversity and inclusion in the workplace and are committed to creating a workplace where everyone feels valued and respected. If you require assistance with the application process, please don't hesitate to reach out.