Customer Service Representative
3 days ago
Founded in 1848, Westfield is a global leader in property and casualty insurance. We are seeking a skilled Customer Service Representative to join our team.
As a key member of our hospitality team, you will provide exceptional customer service and create a welcoming environment for guests and visitors. Your responsibilities will include greeting guests in a professional manner, addressing inquiries via phone or email, managing room reservations, and maintaining accurate records.
To be successful in this role, you should have excellent communication skills, be able to work effectively in a fast-paced environment, and possess basic computer skills. Experience in hospitality management or a related field is preferred.
At Westfield, we value teamwork and collaboration. You will work closely with other departments to ensure seamless operations and exceed guest expectations.
Key Responsibilities:
- Greet guests in a professional and amicable manner.
- Manage room reservations and group bookings.
- Maintain accurate records of daily reports, billing details, and tracking spreadsheets.
- Assist team members as needed to ensure work completion and maintain an elevated level of customer satisfaction.
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