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Healthcare Front Desk Representative

2 months ago

Layton, Utah, United States Serenity Healthcare Full time
Job Summary

Serenity Healthcare is seeking a skilled and compassionate Healthcare Front Desk Representative to provide exceptional patient experience and support our clinical team. As a key member of our front office staff, you will be responsible for ensuring a smooth and seamless patient journey, from initial contact to departure.

Key Responsibilities
  • Patient Communication: Develop and maintain positive relationships with patients, families, and caregivers through effective communication, empathy, and active listening.
  • Scheduling and Coordination: Manage patient schedules, appointments, and referrals, ensuring timely and efficient communication with healthcare providers and insurance companies.
  • Administrative Support: Provide administrative assistance to the clinical team, including data entry, filing, and other tasks as needed.
  • Office Operations: Maintain a clean and organized workspace, adhering to Serenity Healthcare's standards and protocols.
  • Continuous Learning: Stay up-to-date on industry developments, best practices, and company policies to provide exceptional patient care and support.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 1+ year of customer service experience in a healthcare or related setting.
  • Skills: Excellent communication, interpersonal, and organizational skills; ability to multitask and work in a fast-paced environment.
What We Offer
  • Competitive Compensation: Competitive hourly rate and benefits package.
  • Opportunities for Growth: Professional development opportunities and a supportive work environment.
  • Collaborative Team: Work with a dynamic and compassionate team dedicated to delivering exceptional patient care.