Branch Manager I Position
2 weeks ago
At Brannen Banks of Florida, Inc., we are seeking a highly skilled and experienced Branch Manager I to lead our retail branch team. As a key member of our management team, you will be responsible for driving business growth, delivering exceptional customer service, and ensuring the overall success of our branch operations.
Key Responsibilities:- Manage and expand existing client relationships by offering additional bank services based on client needs.
- Proactive daily contact with clients and prospects face to face or by phone to ensure superior service delivery and to identify additional financial needs.
- Accurately perform new deposit account opening process with new and existing clients.
- Ensure client authentication and proper onboarding for all new accounts to include providing all necessary disclosures and new account documentation.
- Assist clients with enrollment process for electronic services to include online banking, e-statements, and mobile deposits.
- Perform client service requests such as account reconciliation, address changes, stop payments, account closings, transfers, wires, and check orders.
- Serves as a primary branch contact for client problem resolution.
- Accurately process both basic and complex teller transactions as needed to include processing IRA contributions & distributions ATM, Night drop, and mail deposits & payments.
- Coordinate with Branch Coordinator or Assistant Branch Manager to ensure proper management of all branch cash supplies and good cash management techniques are followed by all branch staff.
- Attract & retain new client households by participating in outside business development activities and in-house marketing initiatives.
- Responsible for the growth, servicing and profitability of branch deposit products.
- Responsible for a Brannen Bank Branch with a deposit base of 25mm or less.
- Responsible for a transaction volume of 3500 or less per year.
- Responsible for the oversight of a moderate loan complexity and directly supervises a minimum of 2 full time employees.
- Participate in civic, professional, business & community affairs, associations and groups to solicit and develop new consumer and small business households for the branch.
- Promote Brannen Bank's positive public image in the community.
- Responsible for consumer and small business loan origination and performance of branch originated loans.
- Responsible for providing leadership and coaching to all members of the branch team to ensure "Best in Class" Service delivery and adherence to all regulatory and operational procedures.
- Coach branch team to ensure attainment of all branch initiatives and employee development goals.
- Responsible for adequately staffing branch.
- High School Diploma; Bachelor Degree Preferred
- Minimum 3 years of relevant banking experience
- Minimum 1 years supervisory experience
- Equivalent combination of education and experience
- 1 year of banker experience as an Assistant Branch Manager or Branch Manager; preferred
- Customer Focus
- Motivational Support
- Foster Teamwork
- Business Acumen
- Empowering Others
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