IT Manager

We are seeking an experienced Information Technology Manager to join our team at the Greensboro Coliseum Complex. The successful candidate will be responsible for the installation and maintenance of hardware, software, and peripherals for location technology functions on a day-to-day basis, as well as providing support to event-specific IT needs.

• Manage the installation and maintenance of hardware and software, including workstations, VOIP phones, mobile devices, multimedia displays, and video conference system support.
• Diagnose and repair hardware issues, contacting appropriate service vendors when necessary.
• Supply IT support to all events, concerts, conferences, and meetings.
• Maintain equipment storage, ensuring an orderly and clean storage area.
• Liaise with Venue Wi-Fi system administrators to support integration with multiple SSIDs, VLANs, and Tier 1, 2 & 3 layers.
• Report any system failures to the Director or designee promptly.
• Update and inventory workstation hardware, software, and other equipment.
• Develop and implement an equipment preventative maintenance program.
• Organize and schedule upgrades/maintenance without deterring others from completing their work.
• Help to support RF/cable systems/installations.
• Troubleshoot printers and copy machines.
• Document process/procedures and label equipment as needed.
• Provide excellent customer service assistance to internal and external clients.
• Maintain and improve signal and routing systems.
• Perform other duties and responsibilities as assigned.

• Three to five (3-5) years of experience in IT Support, Desktop Support, and Client Services.
• Experience with Microsoft 365 administration and Office suite.
• Proficiency with MacOS and Windows operating systems.
• Excellent knowledge of computer hardware (PC and Mac) and peripherals.
• Experience supporting and managing multi-functional imaging devices.
• Basic knowledge of configuring and troubleshooting iOS and Android-based mobile devices.
• Basic understanding of networking protocols and troubleshooting.
• Have experience or be familiar with network gear such as switches, routers, and firewalls.
• Working knowledge of telephone/VoIP systems.
• Available to work night and weekends according to the venue's event schedule.
• Demonstrate exceptional skills in customer service and effective communications with guests and employees.
• Ability to undertake and complete multiple tasks with little direction or supervision.
• Follow technical instructions and communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines.
• Must be detail-oriented and possess excellent follow-through skills.
• Possess knowledge and experience in industry terminology, event-related services, facility capabilities, and technical requirements for the types of events anticipated at the facility.
• Remain flexible and adjust to situations as they occur.
• Ability to work independently, exercising judgment and initiative.
• The ability to work effectively with people from a variety of culturally diverse backgrounds.
• The ability to perform physical tasks such as lifting and carrying up to 50 pounds.
• Ability to work, nights, weekends, and holidays as needed.
• Effectively work under pressure and meet tight deadlines in a fast-paced environment.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner which fosters a positive, enthusiastic, and cooperative work environment.
• Ability to speak, read, and write in English.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada, we highly encourage our employees to continue to get vaccinated and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.