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Weekend Hotel Night Auditor
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Anchorage, Alaska, United States My Place Hotels Full timeLocation:My Place Hotel-AnchorageAs a Night Auditor at My Place Hotel, you will be responsible for handling all guest needs during the night shift. This includes reservations, check-ins, check-outs, and accurately recording charges for rooms, taxes, My Store purchases, and pet fees according to policy.Guest Assistance:Address guest questions, concerns, and...
Night Auditor
2 months ago
* Process and print daily sales information using the property management system.
* Organize sales receipts from the front desk, tour desk, retail, and food & beverage departments and flag errors.
* Communicate with guests, employees, security, management, and emergency personnel in the event of urgent and/or emergent medical and non-medical incidents on the property.
* Applies knowledge of local information, company products, optional tours, services, and operations for guests and employees to enhance their vacation and work experience.
* Provides excellent customer service and analyzes situations, investigates problems, and determines solutions.
**Requirements:**
* Must be able to lift 25 lbs./11kg.
* Must pass a pre-employment background check.
* Minimum age of 18 years is required to reside in company housing, where available.
* Participates in HAP's sustainability program, aka Sustain Alaska & the Yukon, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
* Participate in HAP's safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
* Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
* Dedicated commitment to a diverse, equitable, and inclusive work environment.
* Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
**Knowledge, Skills, & Abilities:**
* Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
* Ability to work in a fast-paced environment with multiple tasks and external influences.
* Ability to work independently with minimal supervision while achieving daily goals.
* Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
* Ability to stand/walk/work on feet for a minimum of 8 hours per day.
**Benefits:**
* Travel - FREE CRUISE AFTER YOUR FIRST SEASON
* Reward for Referral Program
* Experience - Of a lifetime
* Rewards & Incentives
* Community Service
* Employee Activities
* Professional Growth
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.