Field Service Technician II

2 weeks ago


Altoona, Pennsylvania, United States Canon Solutions America, Inc. Full time
Position Overview

As a Field Service Technician II, you will play a crucial role in ensuring the operational efficiency of our products and services. This position requires a keen eye for detail and a strong technical aptitude to diagnose and resolve issues effectively.

Key Responsibilities

Your primary responsibilities will include:

  • Identifying and troubleshooting mechanical, software, network, and system malfunctions following established protocols.
  • Executing repairs and maintenance on equipment to meet Canon's high standards.
  • Maintaining a comprehensive understanding of various product lines, including basic troubleshooting and diagnostic techniques.
  • Delivering exceptional customer service by providing timely and accurate maintenance support, whether in the field, shop, or on-site.
  • Keeping meticulous records of technical information, service reports, and company property assigned to you.
  • Guiding and mentoring less experienced technicians by sharing your knowledge and expertise.
  • Addressing escalated technical and customer service issues as needed.
Qualifications

This role requires a customer-oriented mindset and adherence to customer protocols, which may include health and safety measures. We are looking for candidates who possess:

  • A high school diploma, GED, or equivalent experience, along with 1 to 2 years of relevant experience.
  • A foundational understanding of internet environments and the ability to complete necessary training programs.
  • A valid driver's license and a clean driving record, as travel is a requirement.
  • The flexibility to work in a 24/7 environment, including shift work and on-call duties.
  • The ability to obtain any necessary security clearances to access customer locations.
  • Physical capability to lift up to 50 pounds and remain active for extended periods.
About Canon Solutions America, Inc.

Canon Solutions America, Inc. is dedicated to empowering businesses of all sizes with cutting-edge enterprise, production, and large format printing solutions, backed by exceptional service offerings. Our commitment to innovation drives sustainability and efficiency while managing costs through a blend of digital and traditional printing and document management solutions. As a subsidiary of Canon U.S.A., we are proud to uphold a reputation for excellence and integrity in our operations.

We offer a competitive compensation package that includes comprehensive benefits for eligible positions, such as medical, dental, vision, and retirement plans, along with various employee recognition programs and opportunities for professional development.



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