Laboratory Customer Service Professional

3 weeks ago


Port Chester, New York, United States Sonic Healthcare Full time
About the Job

We are seeking a Laboratory Customer Service Professional to join our front-line team. As a member of our laboratory operations team, you will be responsible for providing exceptional customer service to our clients, responding to inquiries and resolving issues in a timely and professional manner.

You will be working in a fast-paced environment, processing medical service requests, documenting client interactions, and collecting patient intake information. You will also play a key role in ensuring continuous communication with sales representatives to meet client needs.

This is an entry-level position that requires strong problem-solving skills, excellent written and oral communication skills, and a professional attitude. If you are looking for a challenging and rewarding career opportunity in a dynamic healthcare environment, we encourage you to apply.

Key Responsibilities:
  • Provide exceptional customer service to clients, responding to inquiries and resolving issues in a timely and professional manner
  • Process medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies
  • Document and resolve all escalated client inquiries/problems in an efficient manner
  • Collect and enter patient intake information into the appropriate medical service software system
Requirements:
  • High school diploma or equivalent required; medical terminology proficiency preferred
  • At least 2 years' experience in customer service/call center operations
  • Excellent written and oral communication skills
  • Professional attitude and presentation
Benefits:
  • A competitive salary of $18.00-$21.00 per hour, commensurate with experience; geographic differentials may apply
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with a generous company match
  • The opportunity to work in a dynamic and supportive team environment
  • Ongoing training and development opportunities to help you grow your career


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