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Customer Service Representative

2 months ago

Guilderland, United States VENT Fitness Full time

Passion, Integrity, and Professionalism

Vent Fitness is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our club operations team, you will be responsible for providing exceptional service to our members, ensuring a positive and memorable experience for all.

Key Responsibilities:

  • Provide warm and welcoming greetings to members, setting the tone for their visit
  • Assist with member tours, answering questions, and enrolling members in fitness classes and sessions
  • Operate the cash register, process transactions, and maintain a clean and organized workspace
  • Handle incoming phone calls, respond to member inquiries, and resolve any issues in a timely and professional manner
  • Collaborate with the team to achieve sales and membership goals, promoting our services and amenities to members
  • Participate in ongoing training and development to stay up-to-date on club operations, services, and best practices

Requirements:

  • Previous experience in a fast-paced retail or customer service environment
  • Excellent communication and interpersonal skills, with a strong focus on customer satisfaction
  • Ability to work in a team environment, providing support and assistance as needed
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system
  • Availability to work a variety of shifts, including mornings, afternoons, and weekends

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development
  • A competitive hourly rate and benefits package
  • The chance to make a real difference in the lives of our members, helping them achieve their fitness goals and live a healthier lifestyle