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Senior UX Designer

1 month ago

Chicago, Illinois, United States Dice Full time
Job Title: Senior UX Designer

Join our team as a Senior UX Designer and help shape the future of digital experiences.

About the Role

We are seeking a highly skilled and experienced UX Designer to lead the design and definition of our digital products. As a key contributor to our Core UX team, you will be responsible for integrating human-centered practices in unpacking and improving the digital customer experience across all stages of the travel journey.

The Core UX team supports defining United's digital product strategy and providing the leadership to execute on that strategy with the help of a cross-functional mission-based teams.

Responsibilities
  1. Visualize ideas using professional design tools as well as sticky notes, sketch boards, whiteboard markers or whatever tools are necessary to rapidly work through ideation and move to the next stage
  2. Initiate and respond to ideas for innovation/improvements based on research, analysis, and competitive reviews
  3. Identify user needs and business requirements
  4. Substantiate design approach with analysis & projections for improvements
  5. Ensure digital customer touch points become and remain consistent with United's user experience and brand standards
  6. Develop intuitive, usable, and engaging interactions
  7. Drive the design of next generation navigation schemes, patterns, components, and templates across the company's products, ensuring a consistent, appealing, and dynamic customer experience
  8. Create low and high-fidelity interactive prototypes adhering to a rapid, iterative, and collaborative process
  9. Work with usability researchers to design test plans and iterate designs throughout user testing. Translate usability research findings into design improvements.
  10. Create final design deliverables through appropriately detailed design specifications including: process flows, wireframes, storyboards, high and low fidelity mockups, red-lines and prototypes
  11. Present design work to the user experience team, product team, and executives for review and feedback
  12. Collaborate with cross-functional teams as well as the larger UX team and business partners throughout the design process
  13. Communicate harmoniously with multiple stakeholders to synthesize, review design project progress, and incorporate feedback appropriately with a user-centered focus
  14. During implementation phase respond to day-to-day questions from developers, product managers & project managers
  15. Work with QA to identify, document, and verify bug fixes
  16. Provide guidance and mentor junior designers
Requirements
  • BA/BS or equivalent work experience required
  • Solid grasp of web design principles and a good understanding of front-end web technologies required
  • Excellent understanding of user experience design for the Web, mobile, and touch devices required
  • Ability to coordinate, prioritize, and accomplish multiple tasks in a fast-paced atmosphere with minimal supervision required
  • Experience in writing detailed design specifications (IA, work flow, page functionality and layout, etc.), which technology developers use to build the product required
  • Must be a self-starter that can create schedules and define scope of work even when there are no clear requirements and direction required
  • Strong ability to communicate your design, defend your design decisions, and respond quickly to business needs required
  • Proven ability to set the design direction for your projects and to collaborate with other designers working in the space required
  • A team player who can easily adapt in a rapidly changing environment required
  • 5+ years professional UX design experience required
  • 8+ years professional UX design experience preferred