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IT Support Specialist in Asheville
2 months ago
Are you ready to elevate your career in IT? We invite you to explore an exciting opportunity with us.
Position Summary:
Our organization is seeking dedicated and ambitious individuals to become part of our expanding team as a Desktop Support Specialist in Asheville. This role involves collaborating with our esteemed clients and managing various Desktop Support responsibilities, including:
- Delivering Workstation Software Break Fix assistance
- Executing IMAC – PC Install, Moves, Adds, and Changes
- Conducting Image Loads
- Facilitating Asset Recovery
- Implementing Asset tagging
- Providing Printer Support
- Offering Client Center (Tech Bar) assistance
- Updating IT Service Management
- Performing additional Client Support tasks to ensure Workstation functionality and customer satisfaction
Required Qualifications:
- Prior experience in Desktop Support is preferred, though training will be available for entry-level candidates
- Familiarity with PC Imaging
- Experience in change management and incident management
- Proficiency with tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe
Preferred Qualifications:
- Certification as a Dell Technician
- Expertise in Inventory Management
Essential Requirements:
- Must reside within commuting distance of Asheville and be prepared to work onsite
- This position requires U.S. citizenship status due to government contract stipulations
What We Value:
- Strong communication skills, both written and verbal.
- Ability to work independently while appreciating teamwork.
- Exceptional problem-solving capabilities.
- A desire for regular performance evaluations and career advancement.
- A commitment to a community of ethical colleagues and clients.
Our Commitment to You: As a member of our organization, you will join a team that prioritizes integrity and collaboration. We offer continuous learning and development opportunities to support your professional growth.
About Us: We are a hybrid cloud and managed services consulting firm, known for our strong partnerships with industry leaders such as AWS, IBM, and Microsoft. Our commitment to employee well-being is reflected in our comprehensive benefits package, which includes health, retirement, and professional development options. For further details, please visit our website.
