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Room Attendant

2 months ago

Boston Massachusetts, United States The Dagny Full time

Job Overview:
Información disponible en español a continuación.


A Room Attendant is primarily tasked with ensuring that guest accommodations, corridors, and communal areas within the hotel are kept clean and inviting. This includes daily servicing of guest rooms in line with hotel protocols, preparing the housekeeping cart with necessary supplies, changing bed linens, and restocking guest amenities while adhering to company standards and safety guidelines.

In certain cases, this position may also involve performing 'deep cleaning' tasks within guest rooms alongside preventive maintenance responsibilities.


El Asistente de Habitaciones tiene la responsabilidad de asegurar que las habitaciones de los huéspedes, los pasillos y las áreas comunes del hotel se mantengan limpias y acogedoras. Esto incluye el servicio diario de las habitaciones de acuerdo con los protocolos del hotel, la preparación del carro de limpieza con los suministros necesarios, el cambio de sábanas y el reabastecimiento de las amenidades para los huéspedes, cumpliendo con las normas de la empresa y los procedimientos de seguridad.

En ciertos casos, esta posición también puede implicar realizar tareas de 'limpieza profunda' dentro de las habitaciones de los huéspedes junto con responsabilidades de mantenimiento preventivo.


Key Responsibilities:

Qualifications:
High School diploma or equivalent preferred, along with experience in hospitality or a related field.


This role demands a keen eye for detail and the ability to communicate effectively with guests and team members, both verbally and in writing.

It is essential to convey information and ideas clearly.

Must be capable of assessing and selecting the best course of action quickly and accurately.

Ability to perform well in high-pressure situations.

Diploma de enseñanza secundaria o equivalente preferido, junto con experiencia en el sector hotelero o un campo relacionado.

Este rol exige un alto nivel de atención al detalle y la capacidad de comunicarse efectivamente con huéspedes y compañeros de equipo, tanto verbalmente como por escrito.

Es esencial transmitir información e ideas de manera clara.

Debe ser capaz de evaluar y seleccionar el mejor curso de acción de manera rápida y precisa.

Capacidad para desempeñarse bien en situaciones de alta presión.

Responsibilities:
Approach all interactions with guests and colleagues in a courteous, service-oriented manner.


Maintain consistent attendance in accordance with hotel standards as dictated by scheduling needs.


Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag while on duty (per brand standards).

Comply consistently with hotel standards and regulations to promote safe and efficient operations.

Thoroughly clean and restock the designated number of guest rooms during each shift.

Complete all pre-cleaning tasks, including but not limited to preparing the housekeeping cart with guest supplies, cleaning products, and linens.

Remove all waste and soiled linens from guest rooms.

Perform additional tasks as assigned by the supervisor or manager.

May need to disassemble furniture or items in guest rooms to facilitate deep cleaning.


Deep cleaning tasks may include, but are not limited to, changing air conditioning filters, cleaning AC coils, touching up paint on walls and moldings, and repairing scratched furniture or re-hanging sliding doors.

Mantener un trato cordial y servicial hacia los clientes y entre los empleados.


Presentarse regularmente al trabajo tal como lo establecen las normas del hotel y según lo exija el programa de trabajo.

Mostrar una apariencia personal e higiene impecables, lo que incluye usar adecuadamente el uniforme y la placa con el nombre de la persona (basado en normas de marca).

Acatar siempre las normas y reglamentaciones del hotel para asegurar una operación eficiente.

Limpiar y surtir totalmente las habitaciones que se requieran en un turno.


Completar todos los deberes de limpieza previa, incluyendo pero sin limitarse a la preparación del carro de limpieza con los artículos para los clientes, productos de limpieza y ropa de cama.

Eliminar todos los desechos y retirar la ropa de cama, toallas y demás artículos sucios de las habitaciones.

Llevar a cabo otra tarea según asignada por el supervisor o gerente.

Puede ser necesario desmontar muebles o artículos en la habitación de invitados para realizar una limpieza profunda.


Las tareas de limpieza profunda pueden incluir, entre otras, cambiar el filtro de aire acondicionado, limpiar las bobinas de aire acondicionado, retocar la pintura en las paredes y molduras, reparar muebles rayados o volver a colgar puertas correderas.


Property Overview:
The Dagny Boston is a contemporary independent hotel located in the heart of downtown Boston.

Designed as Boston's first Art Deco skyscraper, The Dagny Boston features a significant renovation that has transformed the former Batterymarch Building into a vibrant space with numerous guest rooms and versatile meeting and event areas.

The hotel includes two on-site dining options, a seafood bar and grill, as well as a coffee shop and lounge, along with a state-of-the-art fitness center equipped with advanced workout technology.

Conveniently situated in the bustling Financial District, The Dagny Boston is just a short walk from the waterfront and popular marketplaces.


Company Overview:


As a leader in third-party hotel management, our expanding portfolio encompasses a wide range of hotels across various states and countries, representing both well-known lodging brands and luxury accommodations.

Our global team is dedicated to providing exceptional service to our guests and achieving outstanding results, thriving in a culture that encourages excellence.


Benefits:
After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

Daily Pay options available

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Life Insurance and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan