Contact Center Representative
5 days ago
Penn Medicine Lancaster General Health is seeking a highly skilled Contact Center Specialist to join our team. As a Contact Center Specialist, you will be responsible for providing exceptional customer service to patients and families, while also ensuring accurate and timely scheduling of appointments and services.
Key Responsibilities- Schedule appointments and services for patients and families
- Provide accurate and timely information to patients and families regarding their appointments and services
- Assist patients and families with their stated and unstated needs
- Collaborate with clinical and non-clinical staff to ensure patient needs are addressed in a timely manner
- Document patient information accurately and efficiently
- High school diploma or equivalent required
- One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization
- One year of experience with keyboarding, personal computer use, and other office setting equipment
- Three years of clerical, customer service, or administrative support experience in a highly customer-oriented organization
- One year of medical office or hospital outpatient scheduling/registration experience
- One year of electronic medical record experience
- One year of prior revenue cycle in a medical office or hospital setting
Penn Medicine Lancaster General Health is a dynamic and fast-paced healthcare organization. As a Contact Center Specialist, you will be working in a team-based environment, collaborating with clinical and non-clinical staff to ensure patient needs are addressed in a timely manner.
Benefits- 100% tuition assistance at The Pennsylvania College of Health Sciences
- Paid time off and paid holidays
- Shift, weekend, and on-call differentials
- Health, dental, and vision coverage
- Short-term and long-term disability
- Retirement savings account with company matching
- Child care subsidies
- Onsite gym and fitness classes
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Lititz, Pennsylvania, United States Penn Medicine Lancaster General Health Full timeJob SummaryPenn Medicine Lancaster General Health is seeking a highly skilled Contact Center Specialist to join our team. As a Contact Center Specialist, you will be responsible for providing exceptional customer service to patients and families, while also ensuring accurate and timely scheduling of appointments and services.Key ResponsibilitiesSchedule...
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