Contact Center Representative

5 days ago


Lititz, Pennsylvania, United States Penn Medicine Lancaster General Health Full time
Job Summary

Penn Medicine Lancaster General Health is seeking a highly skilled Contact Center Specialist to join our team. As a Contact Center Specialist, you will be responsible for providing exceptional customer service to patients and families, while also ensuring accurate and timely scheduling of appointments and services.

Key Responsibilities
  • Schedule appointments and services for patients and families
  • Provide accurate and timely information to patients and families regarding their appointments and services
  • Assist patients and families with their stated and unstated needs
  • Collaborate with clinical and non-clinical staff to ensure patient needs are addressed in a timely manner
  • Document patient information accurately and efficiently
Requirements
  • High school diploma or equivalent required
  • One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization
  • One year of experience with keyboarding, personal computer use, and other office setting equipment
Preferred Qualifications
  • Three years of clerical, customer service, or administrative support experience in a highly customer-oriented organization
  • One year of medical office or hospital outpatient scheduling/registration experience
  • One year of electronic medical record experience
  • One year of prior revenue cycle in a medical office or hospital setting
Work Environment

Penn Medicine Lancaster General Health is a dynamic and fast-paced healthcare organization. As a Contact Center Specialist, you will be working in a team-based environment, collaborating with clinical and non-clinical staff to ensure patient needs are addressed in a timely manner.

Benefits
  • 100% tuition assistance at The Pennsylvania College of Health Sciences
  • Paid time off and paid holidays
  • Shift, weekend, and on-call differentials
  • Health, dental, and vision coverage
  • Short-term and long-term disability
  • Retirement savings account with company matching
  • Child care subsidies
  • Onsite gym and fitness classes


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