Promenade Westlake Retail Associate

1 day ago


Thousand Oaks, California, United States Williams-Sonoma Full time
About the Role

This Sales Associate role provides customers with a unique shopping experience by offering excellent customer service. Utilize effective selling techniques and provide in-depth product knowledge in a fast-paced, specialty retail environment.

You will thrive in this role if you:

  • Provide sincere, friendly, and energetic customer service by exemplifying World-Class service standards
  • Achieve established sales and contest goals
  • Maintain knowledge of current sales and promotions
  • Assist customers with special services, such as gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
  • Utilize effective selling techniques to build multiple sales and increase productivity
  • Demonstrate comprehensive product knowledge, including features and benefits
  • Efficiently and accurately perform register transactions, i.e., sales, returns, and exchanges
  • Assist in implementation and maintenance of visual merchandise presentation, signage, and lighting
  • Uphold store maintenance and cleanliness standards, straighten, clean, and help maintain stockroom as needed
  • Process, ticket, and restock merchandise as needed
  • Perform other duties as assigned by management
  • Comply with all Company policies and procedures

We're excited about you because:

  • You love to sell and can articulate a proven ability to exceed selling goals
  • You succeed in a team environment while able to work independently and manage your own time
  • You thrive in an entrepreneurial environment and are constantly looking for ways to think outside the box
  • You know what questions to ask customers to understand their personal cooking style and needs
  • You enjoy discovering the customer's style, lifestyle, and story to connect them to the right products

Requirements:

  • High school diploma or equivalent preferred
  • 1-2 years of customer service experience and retail sales experience (specialty retail preferred, but not required)
  • Proven ability to prioritize and handle multiple tasks simultaneously
  • Ability to be mobile on the sales floor for extended periods of time, operate POS system, and lift and mobilize medium to large items (up to 75 pounds) while utilizing appropriate equipment and safety techniques


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