Senior Software Quality Assurance Engineer
4 weeks ago
Cricut is seeking a seasoned Senior Software Quality Assurance Engineer to join our team. As a key member of our customer support team, you will be responsible for directly connecting with and supporting our customers, troubleshooting and resolving technical issues, and providing exceptional customer service.
This is a unique opportunity to work with a dynamic and innovative company that values creativity and community. If you are passionate about delivering exceptional customer experiences and have a strong background in software quality assurance, we encourage you to apply.
Key Responsibilities- Directly interact with customers via chat, email, and phone to understand their technical challenges and provide timely support.
- Analyze customer defect reports, calls, and social media conversations to identify software bugs and create actionable bug reports for developers.
- Monitor social media platforms to identify customer posts and comments related to software products and address customer concerns.
- Collaborate with cross-functional teams to prioritize and fix issues efficiently.
- Continuously refine how we collect, analyze, and respond to customer feedback to ensure top-notch product quality and happy users.
- Minimum of 12 years of post-graduate experience in software quality assurance, with a focus on reliability and field quality.
- Proven experience in directly communicating with customers to gather detailed information about field issues and understand their pain points.
- Strong ability to analyze field defect reports and customer feedback, extracting relevant details and insights to formulate clear and actionable bug reports for the development team.
- Experience in monitoring social media platforms to identify customer posts and comments related to software products.
- Excellent analytical and problem-solving skills, with a keen attention to detail.
- Strong understanding of software development lifecycle methodologies (SDLC) such as Agile and Scrum.
Cricut is an equal opportunity employer that values diversity and inclusion. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
If you are a motivated and experienced software quality assurance professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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