Customer Experience Specialist

1 week ago


Hammond, Louisiana, United States Ross Downing Buick GMC Cadillac Full time
Job Summary

We are seeking a Customer Experience Specialist to join our team at Ross Downing Buick GMC Cadillac. In this role, you will be responsible for providing exceptional customer service, scheduling appointments, and ensuring that our customers' vehicles are repaired and maintained to the highest standards.

Key Responsibilities

The successful candidate will have the following key responsibilities:

  • Greet customers promptly and courteously
  • Listen to each customer and clearly articulate repair needs to technicians
  • Upsell recommended/additional services using low-pressure, high-integrity methods
  • Provide accurate estimates of repair/maintenance costs
  • Adhere to dealership policy on customer vehicle care and operation

We are looking for a highly motivated and organized individual who is able to work effectively in a fast-paced environment. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply.



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