Customer Service Professional for Industrial Products
2 days ago
US Anchors Group is seeking a skilled Customer Service Representative to join its team in Norwalk, CT. As a representative of our company, you will be responsible for delivering exceptional customer service and support.
Key Responsibilities- Answer and make telephone calls (inbound/outbound)
- Handle customer inquiries, RFQs and RFPs, working closely with sales personnel and sometimes independently
- Provide information about products, check stock levels, and provide ship dates
- Capture daily orders from our website and coordinate shipments with the warehouse
- Handle order revisions and cancellations while communicating professionally with customers
- Enter orders into accounting systems
- Create shipping documents and labels
- Schedule and expedite shipments
- Build relationships with customers to develop loyalty
- Communicate with Customer Service peers and escalate issues as needed
- Troubleshoot and resolve product issues and concerns
- Document and update customer records in CRM based on interactions
- Develop and maintain knowledge of products
- Collaborate across departments to ensure customer needs are satisfied
- Makes suggestions to enhance service processes
- Emailing, faxing, and filing
- Other administrative duties as required
The ideal candidate will have excellent communication skills, both verbal and written. Previous experience in customer service or sales is preferred. A professional attitude and positive demeanor are essential for this role.
Requirements- Customer service experience in an office setting
- Ability to multitask and prioritize while maintaining accuracy and attention to detail
- Strong ability to build rapport with customers and colleagues
- Strong problem-solving skills with minimal direction
- Learning quickly, especially new processes and systems
- A professional attitude and manner of conduct
- Positive demeanor and high EQ
- A 'can-do' attitude and ability to work in a fast-paced environment
- Proficiency in computer-related tasks, especially Microsoft Office Suite, most notably Word and Excel
- Excellent communication skills, verbal and written
- Previous experience in customer service, sales, or related fields
- Experience with industrial products or settings with multiple SKUs
- Experience with accounting packages and CRMs
- Familiarity with EDI
US Anchors Group is the parent company of Mechanical Plastics, specializing in the manufacturing and distribution of anchoring and fastening products used in residential and commercial construction markets. Our commitment to innovation, service, and quality has led to significant growth over multiple decades.
$60,000 - $80,000 per year, depending on experience
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