EDR Engineer

We are seeking a highly skilled EDR Engineer to join our team at Washington University in St. Louis. As an EDR Engineer, you will be responsible for the administration and support of our Information Security Endpoint Detection and Response platform (Crowdstrike) to protect all Windows and MacOS endpoints.

• Analyze and resolve error conditions and performance and security issues, and ensure user satisfaction by providing preventative maintenance, analysis of system requirements and existing business processes, and troubleshooting and quick resolution of problems.
• Act as a team contributor to quickly resolve end user and device IT related problems.
• Update standards and procedures to conform to new technology requirements and develop automated procedures where appropriate.
• Coordinate with Application Development teams to migrate application to new server systems.
• Assist with installation of vendor software used by EUS Application Development teams.
• Coordinate with Tier 1 and Tier 2 teams to update inventory, backups and monitoring of new systems.
• Document network traffic flow/requirements and create network deployment diagram for new applications.
• Plan and execute projects to update core (Windows/MAC/Linux) software.
• Review vendor documentation, analyze deployment options, determine applicability to WU environment, create implementation plan, review plan with team, schedule, implement and test.
• Respond to problem alerts (24/7), diagnose problems (may include vendor contact), create plans to correct problems, review action plans with management for approval, initiate repairs and, if needed, coordinate with vendor and external IT groups (BJC, Departmental, partner organizations, etc).
• Server software administration, printer queue creation, network share and folder security setup.
• Domain administration-user account provisioning, group policy object creation/modification - based on requirements, design and document and test group security model used by systems team.
• Design, build, support and manage the automated systems used by End User Services.
• Provide direction and leadership to junior staff as required to complete tasks.

This is a normal office environment position.

• Bachelor's degree or combination of education and/or experience may substitute for minimum education.
• No specific certification is required for this position.
• Information Technology Organization Supporting Microsoft Windows Operating Systems And Network Protocols (3 Years)

• Academic Experience, Adaptability, Flexible Scheduling (Inactive), High Accuracy, Learning Quickly, Microsoft Active Directory Management, Organizing, People Oriented, Prioritization, Self-Starter, Technical Communication, Technical Issues, Technical Leadership, Technology Implementations

Washington University in St. Louis offers a competitive benefits package, including up to 22 days of vacation, 10 recognized holidays, and sick time. We also offer competitive health insurance packages with priority appointments and lower copays/coinsurance. Additionally, we provide a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods. We also offer a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups.