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Customer Experience Ambassador

3 weeks ago

Trenton, New Jersey, United States CarMax Full time

Unlock a rewarding career with CarMax as a Customer Experience Ambassador.

About the Role

In this dynamic position, you will be empowered to deliver an exceptional customer experience by guiding customers through every step of their journey, from sale to appraisal and beyond. With excellent communication and teamwork skills, you will work collaboratively across departments to ensure each customer has a positive experience buying and selling cars.

We are committed to creating a high-energy retail sales environment where you can thrive and grow your career. As a key member of our team, you will have the opportunity to build strong relationships, drive process improvements, and contribute to our company's mission of delivering honest, transparent, and high-integrity experiences for our customers.

Key Responsibilities
  • Provide exceptional customer service, ensuring seamless interactions from sale to delivery
  • Collaborate with teams to facilitate vehicle appraisals, test drives, and financing applications
  • Conduct thorough vehicle condition assessments, recording and communicating vital information to Buyers
  • Process daily inventory scans, reconciliations, and cosmetic inspections to maintain CarMax Quality Standards
  • Perform various administrative tasks, including reporting, paperwork management, and financial transactions
Requirements and Qualifications

To succeed in this role, you must possess:

  • Excellent communication and interpersonal skills
  • A valid driver's license
  • Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint)
  • Sales and customer service experience in retail or a related field (desired)

We offer a competitive salary, estimated around $45,000 annually, based on market research and considering the location in Green Brook Township, New Jersey.