Plumber Technician

Job Title: Plumber Technician

Job Summary:

As a Plumber Technician at Zoom Drain Houston TX North, you will be responsible for assembling, installing, and repairing pipes, fittings, and fixtures of water and drainage systems in designated locations. You will work in a safe and courteous manner, adhering to established standards and procedures.

Duties and Responsibilities:

* Complete service calls and projects as assigned and dispatched.
* Inspect structures to ascertain obstructions to be avoided to prevent weakening of structure resulting from pipe installation.
* Locate and mark position of pipe and pipe connections and passage holes for pipes.
* Cut openings in walls and floors, as needed, to accommodate pipe and pipe fittings.
* Cut and thread pipe.
* Assemble and install pipe fittings and pipes.
* Completely and accurately test installed equipment, ensuring it is in proper working order prior to departure from installation site.
* Provide a thorough explanation of equipment, its capabilities, and operation to the customer; respond to all questions in a courteous and knowledgeable manner.
* Accurately complete all necessary paperwork, including work orders, service orders, time logs, and emergency information schedules.
* Maintain control of all assigned company property and ensure that equipment is maintained in safe operating condition at all times.
* Safely operate company vehicle and ensure that it is maintained according to manufacturer's specifications.
* Exhibit appearance and conduct in accordance with established company standards to present a professional image to customers and the general public; maintain the highest degree of decency, honesty, and integrity as a guest in a client's place of business or home.
* When on call, ensure availability by telephone contact at all times for service calls.
* Join pipes by use of screws, bolts, fittings, solder, plastic solvent, and caulks joints.
* Fill pipe system with water or air and read pressure gauges to determine whether system is leaking.
* Install and repair plumbing fixtures.
* Repair and maintain plumbing by mending pipes and opening clogged drains.
* Locate and diagnose problems with water and drainage systems.
* Ensure all work is completed in compliance with plumbing codes and good plumbing practices in accordance with company standards.
* Requisition supplies when necessary to complete jobs.
* Ensure that all applicable safety policies and guidelines are enforced and followed.
* Maintain vehicle, tools, equipment, shop, and work areas in the best possible condition for maximum production and safety.
* Keep company vehicle clean and organized.
* Maintain a clean driving record.

Job Qualifications:

* High School diploma, GED, or equivalent.
* Must have and maintain a valid Plumber license.
* Must have and maintain a valid Texas driver's license and clean driving record.
* 1 to 2 years of experience in the residential plumbing service field.
* Must be competent in the English language.
* Must reside in the assigned service area.
* Commitment to excellence and high standards.
* Ability to manage priorities and workflow.
* Versatility, flexibility, and willingness to work within constantly changing priorities with enthusiasm.
* Ability to work independently with minimal supervision.
* Excellent customer service skills.
* Ability to understand and follow written and verbal instructions.
* Ability to understand any and all safety requirements and cautions.
* Ability to perform the physical labor necessary.
* Professional appearance and demeanor.

Competencies:

* Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
* Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
* Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
* Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
* Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
* Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
* Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potential unsafe conditions; Uses equipment and materials properly.

Physical Demands / Work Environment:

* Frequently required to stand.
* Frequently required to walk.
* Frequently required to sit.
* Continually required to utilize hand and finger dexterity.
* Frequently required to climb, balance, bend, stoop, kneel, or crawl.
* Occasionally required to climb stairs and ladders (up to 20' ladders and potentially higher with safety gear).
* Frequently required to wear PPE such as safety footwear, protective eyewear, hearing protection, respirators, etc.
* Frequently required to work with a variety of hand and power tools.
* Frequently required to sit in a vehicle for long periods of time while traveling, either as driver or passenger.
* Frequently required to talk or hear.
* Continually required to utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
* Frequently required to lift up to 50 to 70 pounds.
* Occasionally required to lift/push/carry items up to 100 pounds.
* Frequently exposed to wet and/or humid conditions (non-weather).
* Frequently required to work near moving mechanical parts.
* Occasionally required to work in high, precarious places.
* Occasionally exposed to outside weather conditions.
* Occasionally exposed to extreme heat or cold (non-weather).
* Frequently exposed to bloodborne and airborne pathogens or infectious materials.
* Occasionally exposed to loud noise.

Required Equipment / Tools:

* Safety footwear
* Uniform
* PPE (Personal Protective Equipment) for safety according to the working conditions

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