Automotive Customer Service Representative
3 weeks ago
We are seeking an experienced and skilled Automotive Customer Service Representative to join our team at Pape Automotive Inc. In this role, you will serve as the main point of contact for our customers, ensuring their vehicles receive top-notch service.
As a key member of our team, you will coordinate with our skilled technicians to deliver timely and efficient solutions for routine maintenance and complex repairs. Our expertise covers a diverse range of vehicles, including foreign, domestic, EV, and hybrid models.
Key Responsibilities:- Serve as the primary customer contact, providing exceptional service and ensuring customer satisfaction.
- Coordinate with our skilled technicians to deliver timely and efficient solutions for vehicle repairs and maintenance.
- Provide detailed information to customers about their vehicle's repair history, status, and any additional work required.
- Maintain accurate records of customer interactions, repairs, and maintenance.
Requirements:
- A proven track record as a Service Advisor or in a similar customer service role within the automotive industry is essential.
- Strong technical knowledge of automotive systems and repair procedures is required.
- Excellent communication skills, both verbal and written, are crucial for effectively interacting with customers and coordinating with our team.
- The ability to thrive in a fast-paced environment and prioritize customer satisfaction is key.
Compensation and Benefits:
- This position offers a competitive hourly wage based on experience, along with a profit-sharing bonus program.
- Additionally, we provide a company-matched retirement plan and comprehensive benefits; including health, dental, and vision insurance.
- Paid time off includes vacation days and holidays.
About Pape Automotive Inc:
We are a family-owned and operated business deeply rooted in our community. Founded in 2009 by a passionate husband-wife team, we've been dedicated to providing high-quality auto repair services to our local and surrounding areas. As lifelong residents, it's our honor to contribute to the community we've grown up in and continue raising our family. At Pape Automotive, we value lasting relationships, outstanding service, and quality car care.
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