Relationship Building Specialist
22 hours ago
Pexco LLC is a leading component supplier across various industrial end-markets and applications. We are seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team in Morrisville, PA.
About the Job:
This is an exciting opportunity to join a dynamic team and contribute to the success of our organization. As a Customer Service Representative, you will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner. You will work closely with sales teams to ensure seamless communication and coordination with customers.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or fax, and resolve issues in a timely and professional manner.
- Work closely with sales teams to ensure seamless communication and coordination with customers.
- Utilize CRM software to track customer interactions, update records, and analyze performance metrics.
- Collaborate with internal stakeholders to identify areas for process improvement and implement changes to enhance customer experience.
- Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices.
Requirements:
- 2+ years of experience in customer-facing roles, preferably in a manufacturing environment.
- Proven track record of delivering exceptional customer service and building strong relationships.
- Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
- Familiarity with CRM software and Microsoft Office applications.
Estimated Salary: The estimated salary for this position is approximately $62,000 - $72,000 per year, depending on experience. Pexco offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
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