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Customer Insights Analyst

2 months ago

Chandler, Arizona, United States Bank of America Full time

Position Overview:

We are seeking a skilled Customer Segment Consultant to enhance our strategic initiatives and performance metrics. This role involves the design, analysis, execution, and ongoing support of various program initiatives within our customer segments. You will collaborate closely with senior leadership, product teams, and channel teams to ensure effective execution and delivery, ultimately driving customer satisfaction and achieving organizational goals.

Key Responsibilities:

  • Minimum of 3 years' experience in automated reporting, data sourcing, and analytical processes.
  • Excellent verbal and written communication skills, with a keen eye for detail.
  • Ability to collect technical requirements and translate business needs into actionable data insights.
  • Develop and maintain complex SQL queries to extract and deliver data from diverse databases and platforms.
  • Experience with SQL object development and job scheduling tools.
  • Familiarity with operational practices in the Financial Services sector is preferred.
  • Self-driven with the capability to prioritize tasks without compromising quality.
  • Strong analytical capabilities with a focus on solution-oriented problem-solving.
  • Eagerness to learn new tools and methodologies.

Desired Skills:

  • Proficiency in Microstrategy Workstation.
  • Experience with technologies such as Hadoop, Teradata, TOAD, and Excel.
  • Knowledge of internal data sources.

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent.

Shift: 1st shift (United States of America).

Hours Per Week: 40.