Celebration Ambassador

3 weeks ago

Nashville, Tennessee, United States Nothing Bundt Cakes Full time
About Nothing Bundt Cakes: We are a leading bakery chain with a passion for spreading joy and making every celebration sweeter. With over 500 locations across the United States and Canada, we offer a wide range of delicious cakes, cupcakes, and other sweet treats. Our Guest Service Representatives play a crucial role in creating unforgettable experiences for our guests, and we are seeking highly motivated and enthusiastic individuals to join our team.

**Job Responsibilities:*
  • Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
  • Maintain strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
  • Suggest additional merchandise, including balloons, candles and cards, to complete unique celebration.
  • Process guest orders efficiently and accurately utilizing point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
  • Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
  • Restock retail merchandise and cake display case to ensure a strong visual presentation.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintain a consistent work attendance and punctuality record.

Please note that employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate.

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