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Licensed Practical Nurse Case Manager
2 months ago
Position Overview:
As a Licensed Practical Nurse (LPN) Advocate, you will engage with program patients, identifying and addressing any obstacles that may hinder the effective initiation and completion of their therapy.
Role Responsibilities:
The LPN Advocate will actively support each patient from the initial enrollment in the program through their treatment journey, ensuring a smooth and timely patient experience.
A typical day will encompass the following duties:
- Act as a reliable resource throughout the entire spectrum of program services, pinpointing barriers to therapy and assisting patients in understanding and overcoming these challenges.
- Serve as an educator, leveraging clinical knowledge and practical experience to guide patients through the emotional and financial complexities associated with new diagnoses or chronic conditions.
Key Objectives:
Empower patients by providing comprehensive information and education regarding:
- Their prescribed therapy and treatment plan, including a balanced view of benefits and potential side effects.
- Proper administration and dosing of prescribed therapies.
- Engaging with the patient's insurance provider to clarify coverage benefits, anticipated out-of-pocket expenses, and available financial assistance resources.
- Support mechanisms to help manage the stress related to their diagnosis.
Encourage patient involvement in their care process by connecting them with additional support for non-program needs, such as social services or other intervention programs.
Reporting Requirements:
Document any adverse events or product complaints in accordance with standard operating procedures and good manufacturing practices.
Qualifications:
Successful candidates will demonstrate the following attributes:
- Clinical experience as an LPN, with a proven ability to educate and manage patients facing new diagnoses or chronic conditions.
- Understanding of clinical aspects related to relevant disease states, including therapy protocols and common prescribing practices.
- Proficient computer skills and adaptability to changing work assignments.
- Strong service orientation, with the ability to anticipate and meet the needs of patients and their families.
- Excellent interpersonal communication skills, capable of effectively engaging with patients, family members, and healthcare professionals.
- Ability to multitask and manage emotions effectively.
- Commitment to maintaining high standards of integrity and accountability.
- Flexibility and openness to new ideas and approaches.
- Drive for achievement and continuous improvement.
Education and Experience:
Must hold a valid Licensed Practical Nurse (LPN) license in the relevant state. A minimum of 2-3 years of nursing experience, particularly in related disease states, is preferred. Experience in nurse line triage, call center utilization management, or clinical trial nursing is advantageous. A bachelor's degree is preferred.
Work Environment:
This position is office-based, requiring the use of standard office equipment. Candidates should be prepared for a professional office setting and the need to communicate effectively via phone.
Benefits:
PharmaCord offers a comprehensive benefits package, including competitive compensation, medical, dental, and vision coverage, paid parental leave, and opportunities for professional development.
Join PharmaCord and contribute to enhancing the patient experience while working in a supportive and collaborative environment.
