Frontline Sales Specialist

Company Overview

At Sam's Club, we strive to deliver exceptional customer experiences and create a welcoming environment for our members. Our commitment to excellence extends to every aspect of our business, from providing top-notch products to fostering a positive work culture.

Salary

The hourly wage range for this position is $17.00 to $24.00, with additional compensation in the form of premiums ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

Job Description

We are seeking a highly motivated and detail-oriented Member Service Representative to join our team. As a key member of our sales floor team, you will be responsible for ensuring that our members have an exceptional shopping experience.

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• Maintain a clean and organized store environment, including the self-checkout area and exit lanes.">
• Assist members with purchasing decisions and answer questions about products.">
• Process transactions accurately and efficiently, handling payments, returns, refunds, and exchanges according to company policies and procedures.">
• Provide excellent customer service, responding promptly to member inquiries and resolving issues in a professional and courteous manner.">
• Work effectively as part of a team to achieve sales goals and improve overall member satisfaction.">

Required Skills and Qualifications

To succeed in this role, you will need:

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• Excellent communication and interpersonal skills, with the ability to interact with members, colleagues, and management.">
• A strong commitment to providing exceptional customer service and delivering results.">
• Basic math skills and accuracy when handling cash, credit card transactions, and other financial responsibilities.">
• The ability to work effectively in a fast-paced environment and adapt to changing situations.">
• A high school diploma or equivalent, with preference given to candidates with retail experience or related qualifications.">

Benefits

We offer a comprehensive benefits package, including:

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• Competitive pay and performance-based bonus awards.">
• Health benefits including medical, vision, and dental coverage.">
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.">
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.">
• Education assistance through our Live Better U program.">

Additional Information

Sam's Club is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace where associates feel seen, supported, and connected through a culture of belonging. If you are passionate about delivering exceptional customer experiences and working in a dynamic retail environment, we encourage you to apply for this exciting opportunity.