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Director of Operations and Strategic Initiatives

2 months ago

IL United States HACE Full time
Job Summary

HACE is seeking a highly skilled Director of Operations and Special Projects to lead the day-to-day operations of the organization. This role will be responsible for managing the development and implementation of special projects, as well as overseeing the HR Department and other assigned administrative staff and vendors.

Key Responsibilities
  • Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.
  • Devise strategies and implement process improvements to maximize output and minimize costs.
  • Manage and maintain agency strategic plan goal collection and aggregation for the agency dashboard.
  • Oversee and manage the HR Department and other assigned administrative staff and vendors.
  • Draw on relationships with department heads, external partners, and vendors to make decisions and collect data regarding operational activity and strategic goals.
  • Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks.
  • Develop, maintain, and update agency Standard Operating Procedures.
  • Adhere to the company's policies and standards, and ensure that HACE is in compliance with laws and regulations.
  • Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment.
  • Lead the logistics and launch of the annual summit and gala event.
  • Lead the logistics and launch agency-wide events.
  • Lead the logistics and planning of the annual Strategy Planning Meetings and annual staff retreat.
  • Manage procurement processes and coordinate material and resources allocation.
  • Oversee customer support processes and organize them to enhance customer satisfaction.
  • Review financial information and adjust operational budgets to promote profitability.
  • Oversight and management of the HACE Merchandise store, website, and technology platforms.
Requirements
  • Bachelor's degree (or equivalent) in business administration or related field.
  • 5+ or more years in a leadership role in a field related to HACE's industry.
  • 3+ years of experience in logistics and operations.
  • Masterful organizational, communication, and leadership skills, backed by previous professional success.
  • Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management.
  • Strong analytical skills, strong work ethics, and basic business intuition.
  • Proven ability in handling multiple tasks in a fast-paced environment, comfortable with minimal direction, proactive spirit, and strong ability to adapt.
  • Proven ability to plan and manage operational processes for maximum efficiency and productivity.
  • Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands.
  • Strong working knowledge of industry regulations and legal guidelines.
  • Demonstrated ability to develop and manage interpersonal relationships at all levels of the company.
  • Passionate about empowering Latino community, and creating more inclusive, diverse organizations.
  • Demonstrated strong leadership skills and ability to successfully manage different, multiple bodies of work.
  • Experience in managing budgets and business plans.
  • Superior negotiation skills for both internal and external purposes.
  • Strong working knowledge of data analysis and performance metrics, using business management software (ex: SAP, ERP, CRM).
  • Familiarity and comfortability working in different technology and CRM platforms such as Hubspot,, and Microsoft.
Benefits
  • Medical, Dental, Vision, 403(b) Match, PTO, Sick Time, Tuition Reimbursement, and 11 paid holidays.
About HACE

HACE is an equal opportunity employer committed to building high-performing teams that mirror the communities we serve.

This is a remote position.