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Retail Sales Representative
2 months ago
At G.L. Moore Tire Pros & Automotive, we prioritize our employees and foster professional growth. Our workplace is characterized by a supportive and familial atmosphere, complemented by exceptional training and development opportunities, competitive pay, and comprehensive benefits. Embark on a rewarding career journey with a reliable and established organization.
Benefits and Perks
- Comprehensive Training and Development Programs
- Attractive Compensation Packages
- Supportive Work Environment
- Extensive Benefits
- Weekends Off
The Retail Sales Representative plays a crucial role in delivering exceptional customer service by promoting tire sales and automotive services, explaining road hazard coverage, and detailing product benefits. This position is essential for fostering long-term customer loyalty, enhancing store sales and profitability, managing repair orders, and ensuring a clean and well-organized retail space. The role operates in a dynamic, high-volume retail setting with ample opportunities for advancement.
Responsibilities
- Greet and assist customers promptly
- Handle incoming calls and schedule appointments
- Identify customer issues; may involve road testing or visual inspections
- Create detailed Repair Order Requests (ROR) for services or products
- Clarify warranties, service options, pricing, and other inquiries to customers
- Secure customer approval for services prior to handing over to service staff
- Review completed services with customers and process payments
- High School diploma or equivalent vocational training
- Familiarity with computerized sales and marketing tools
- Understanding of tire, lubrication, and maintenance fundamentals
- Experience with Mitchell Repair vehicle service manuals for troubleshooting
- Minimum of 2 years in a retail environment, ideally in tire, lubrication, or maintenance sectors
- Experience in retail customer service and relationship management
- Preferred Experience
- 3+ years as a Sales Associate in an automotive repair facility, dealership, or similar professional setting
- Certification in Tire Manufacturer Sales Skills is advantageous
This franchise operates independently and is managed by a franchisee. Applications will be directed to the franchisee, and all hiring decisions are made by the franchise management. Inquiries regarding employment should be directed to the franchise location.
