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Cashier Associate

2 months ago


Marlton, New Jersey, United States Tapestry Full time
Cashier Role Overview

The Cashier role is a critical component of the customer experience at Coach. As a Cashier, you will be responsible for providing exceptional service to customers, ensuring a positive impression, and maintaining a high level of product knowledge.

Key Responsibilities:
  • Creating a Positive First Impression
    • Greet customers with a smile and eye contact, and offer your name
    • Interact genuinely and naturally with customers
  • Engaging Customers
    • Engage customers in verbal and non-verbal conversation at the Cashwrap and while in line
  • Reading Customer Cues
    • Determine customers' needs and provide personalized service
  • Transaction Management
    • Accurately complete each transaction, maintaining sales associate productivity without disrupting the service environment
  • Product Knowledge and Sales
    • Suggest multiple add-ons and sell gift cards
  • Store Maintenance
    • Maintain Cashwrap organization and cleanliness
Requirements:
  • Knowledge, Skills, Abilities, and Attitudes:
    • Polite and friendly
    • Positive attitude and energy
    • Takes ownership of role
    • High level of personal and professional integrity
    • Highly collaborative
    • Appropriate sense of urgency
    • Remains balanced and focused, maintaining composure under pressure
    • Awareness of environment at all times
    • Comfortable with technology
    • Ability to handle customer concerns and answer questions appropriately
    • Ability to partner with management on customer issues
    • Ability to multitask and prioritize
    • Ability to adapt to each customer's needs and style
    • Ability to be efficient without compromising customer service
    • Ability to speak knowledgeably and with confidence about product
    • Ability to communicate clearly to a wide variety of customers

Req ID: 76955