Patient Navigator

4 weeks ago


Albuquerque, New Mexico, United States SOUTHWEST CARE , INC. Full time
Job Summary

We are seeking a highly motivated and compassionate Patient Navigator to join our team at Southwest Care Center. As a Patient Navigator, you will play a critical role in ensuring that our patients receive the best possible care by connecting them with the resources they need to achieve their health goals.

Key Responsibilities
  • Manage a caseload of primary care patients by performing initial and regular reassessments of patient needs and developing, implementing, and updating a plan of care to address identified needs.
  • Resolve patient barriers to accessing healthcare services by linking with transportation and translation services, appointment scheduling, communication with medical and behavioral health care teams, etc.
  • Ensure financial support to facilitate patient access to services, including identifying and addressing gaps in insurance status, processing sliding scale applications, processing applications to linkage to medication programs, and connecting patients to available community resources to assist in bridging financial barriers to care.
  • Provide walk-in support to patients' family members and community members, focusing on quickly decreasing patient obstacles to care.
  • Provide patient education, guidance, and emotional support to help patients meet identified care goals, reviewing expectations of engagement in care with patients, including completing conduct agreements for behavior and appointment attendance.
  • Develop trust and maintain positive relationships with patients, community members, social service organizations, and internal SCC teams.
  • Maintain comprehensive patient records in SCC systems and the patient Electronic Medical Record, ensuring compliance with all confidentiality and HIPAA regulations.
  • Actively participate in multi-disciplinary meetings and daily clinic care team huddles to identify patients who could benefit from case management services, discuss patient needs as they arise, and ensure coordination of medical, behavioral, and case management services to SCC patients.
  • Utilize respectful and professional communication to contribute to a supportive and inclusive environment.
  • Assist in the planning and execution of SCC community events, including support to regular Community Advisory Board meetings.
  • Network with other community groups and social service organizations, creating opportunities for joint partnerships.
  • Maintain events, training, and meeting details in the team shared calendar.
  • Perform other job duties as assigned.
Requirements
  • Minimum 1 year of experience in a primary care setting, with 3+ years preferred.
  • High school diploma or equivalent, with a bachelor's degree preferred.
  • Basic Life Support Certification, Community Health Worker (CHW) certification required or obtained within 12 months of employment.
Benefits
  • Monday - Friday typical schedule.
  • Competitive hourly rate.
  • Great work/life balance with generous time off plans.
  • Full benefits package includes medical, dental, vision, 401k with substantial employer contribution, paid time off, professional development programs, and 340B prescription access.

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