AWS Cloud Solutions Architect
2 days ago
Job Title: AWS Cloud Solutions Architect
Location: Lansing, Michigan
This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. The ideal candidate will have experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
Key Responsibilities:
- Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
- Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
- Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
- Skills based routing design and implementation for voice, chat, email, and SMS contact center technology.
- Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
Requirements:
- Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant).
- NICE CXOne Studio experience.
- Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python.
- Ability to develop, maintain, and troubleshoot webservice API calls.
About TechnoGen:
TechnoGen is a leading provider of cloud-based solutions for contact centers. We are seeking a highly skilled AWS Cloud Solutions Architect to join our team.
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