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Customer Service Host
2 months ago
Are you passionate about delivering exceptional customer service in a beautiful setting? Saddlehill Cellars is seeking a full-time Host - Greeter to enhance our vibrant hospitality team at our picturesque vineyard.
COMPENSATION
We offer a competitive hourly wage ranging from $15 to $17 for our hosting roles.
WORK SCHEDULE
Our establishment operates six days a week, from 11:30 AM to 9:00 PM, with lunch service from 10:30 AM to 5:00 PM. We are closed on Mondays and provide flexible shifts, including weekends and evenings.
EMPLOYEE BENEFITS
Our comprehensive benefits package for full-time employees (30+ hours per week) includes health insurance, a 401(k) plan, workers' compensation, paid time off, and family medical leave.
YOUR ROLE AS A HOST - GREETER
As a Host - Greeter, you will play a crucial role in creating a welcoming atmosphere. Your responsibilities will include greeting guests warmly, efficiently seating them, managing phone inquiries, and handling reservations. You will also provide outstanding service by offering menu suggestions and promoting our wine club. Staying informed about our offerings through tastings and training is essential. Maintaining an organized host stand and collaborating with your team will ensure a seamless dining experience.
QUALIFICATIONS FOR A HOST - GREETER
The ideal candidate will be a team-oriented individual with strong communication skills, capable of engaging effectively with a diverse clientele. We are looking for someone with a friendly demeanor and a genuine passion for customer care.
- Must be 18 years or older
- Proficient in reading, writing, and verbal communication in English
- Excellent organizational skills with the ability to multitask in a fast-paced environment
- Willingness to learn about wines and food pairings
- Ability to remain composed under pressure and handle challenging customer interactions professionally
- Flexible availability, including weekends, evenings, and holidays
- A passion for wine is preferred
- Seeking a long-term position
ABOUT SADDLEHILL CELLARS
Saddlehill Cellars is more than just a vineyard; it is a historical and beautiful destination. Our 70-acre property features stunning vineyards and preserved farmland with a rich heritage. We are dedicated to providing a tranquil escape where guests can enjoy fine wine and a farm-to-table dining experience. At Saddlehill Cellars, we prioritize excellence, authenticity, and a welcoming environment for all. Our team is committed to delivering outstanding service and fostering a community that appreciates quality wine and great company.
APPLICATION PROCESS
We have streamlined our application process to be quick and mobile-friendly, recognizing the value of your time. If you are ready to elevate your hosting skills and be part of a vineyard that values dedication and enjoyment, we encourage you to complete our application.
Please note that all new hires are required to undergo a background check prior to employment.