Licensed Practical Nurse LPN

3 weeks ago


Bethel, Ohio, United States TriHealth Full time
Job Overview

This position provides direct and indirect patient care in a primary care office, working with care delivery providers to identify gaps in care and coordinate patient scheduling. The Medical Home LPN participates in pre-visit planning, coordinates messages through electronic portals, and assists in managing transitions of care. This role acts as a clinical liaison to the physician care plan and actively communicates with patients. The LPN participates in process improvements, is knowledgeable of clinical goals and outcomes, including patient satisfaction and engagement.

Responsibilities
  • Coordinates the primary care rooming process, relevant medical procedures, adult and pediatric patient care, including immunizations, venipuncture, point of care testing, and performs retinal scan images.
  • Follows scheduling decision tree, protocols, and policies for clinical procedures and appropriate use of medical equipment.
  • Provides accurate and complete documentation of all facets of care, including clinical calls, patient rooming questions, completion of procedures, order entry, prescriptions, and patient pharmacy, and workflows.
  • Addresses messages in a timely manner and escalates issues as appropriate.
  • Utilizes and monitors MyChart messaging to support patient communication.
Requirements
  • Graduate of an approved technical, professional, or vocational program in Healthcare.
  • Healthcare clinical experience preferred in a physician practice or related field.
  • Equivalent experience accepted in lieu of degree.
  • Basic Life Support (BLS) and Cardiopulmonary Resuscitation (CPR).
  • Medical office flow, especially the clerical/front office tasks.
  • Ability to make quick decisions based on well-thought-out consequences/results.
  • Knowledge of EMR.
  • Practice management software and medical coding/billing strongly encouraged.
Working Conditions

This role requires frequent standing, walking, and sitting. The ability to lift up to 10 pounds is consistently required, while lifting 50+ pounds is occasionally required. The role also requires the ability to push, pull, and reach, as well as use hands and fingers to operate equipment and perform tasks.

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

  • Welcome everyone by making eye contact, greeting with a smile, and saying 'hello'.
  • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist.
  • Refrain from using cell phones for personal reasons in public spaces or patient care areas.
  • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met.
  • Offer patients and guests priority when waiting (lines, elevators).
  • Work on improving quality, safety, and service.
  • Respect cultural and spiritual differences and honor individual preferences.
  • Respect everyone's opinion and contribution, regardless of title/role.
  • Speak positively about my team members and other departments in front of patients and guests.
  • Value the time of others by striving to be on time, prepared, and actively participating.
  • Pick up trash, ensuring the physical environment is clean and safe.
  • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
  • Acknowledge wins and frequently thank team members and others for contributions.
  • Show courtesy and compassion with customers, team members, and the community.


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