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Customer Experience Representative
2 months ago
As a Mobile Associate at T-Mobile, you will be an integral part of our Retail Team of Experts, bringing the T-Mobile brand to life and building energy and excitement around our products and services. You will be a passionate brand ambassador, thriving in a fast-paced environment where technology innovations, customer needs, and the Retail experience are continuously evolving.
Key Responsibilities- Serving and Selling to Customers: Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store. Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store. Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love.
- Becoming Skilled with Digital Tools: Consistently use digital tools in interactions and onboarding to actively demonstrate how our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning-fast LTE network. Complete training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
- Establishing Relationships: Partner with T-Mobile employees across channels, including business and customer service to collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. Successfully identify and handoff small business leads. Support team initiatives and create an inclusive environment.
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment preferred (Required)
- Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required)
- Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
- Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues (Required)
- Effective at balancing customer needs and performance goals (Required)
T-Mobile offers a comprehensive benefits package, including medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
