Service Operations Manager

1 week ago


Cedar Falls, Iowa, United States Blain's Farm & Fleet Full time

**Service Operations Manager Job Description**

About Us

Blain's Farm & Fleet is a leading retailer of outdoor power equipment, tools, and automotive services. We are committed to creating an inclusive culture that values diversity and promotes equal opportunities for all employees and applicants.

Job Overview

We are seeking an experienced Service Operations Manager to join our team. The successful candidate will be responsible for leading the service department, fostering a culture of excellence, and delivering exceptional customer experiences.

Key Responsibilities

As a Service Operations Manager, your key responsibilities will include:

  • Providing full leadership of the shop and team, ensuring seamless service delivery.
  • Analyzing shop performance data, identifying areas for improvement, and implementing strategies to drive growth.
  • Cultivating strong relationships with customers, vendors, and internal stakeholders.
Requirements

To be successful as a Service Operations Manager, you must possess:

  • A minimum of 1 year of management experience in a similar role.
  • ASE A4/A5 certification or ability to obtain within 1 year.
  • A valid driver's license and a clean driving record.
  • Excellent communication and interpersonal skills, with a focus on customer service.
Salary and Benefits

We offer a competitive salary starting at $53,000/year, with annual performance-based merit raises. You will also receive all major holidays and birthday off, advanced leadership training programs, associate discount on name brands, internal recognition programs, profit sharing, and 401(k) with company match.



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